Remote Genesys Cloud Operations Engineer; x7 On-Call

Humana, Inc. is seeking a Cloud Solutions Engineer 2 to provide operational support for Genesys Contact Center, WFM, and VoIP platforms.

You will monitor, troubleshoot, and resolve incidents, participate in a 24x7 on-call rotation, and help optimize routing, reporting, and automation to ensure high availability and reliability of critical communication services. The role emphasizes collaboration with carriers and internal teams, along with system administration, change management, and

This is a genuine opportunity to take on the Remote Genesys Cloud Operations Engineer (24x7 On-Call) role at Humana.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Remote Genesys Cloud Operations Engineer (24x7 On-Call) role at Humana, based in Trenton, NJ, United States.

We are looking to fill the Remote Genesys Cloud Operations Engineer (24x7 On-Call) position at Humana in Trenton, NJ, United States.