Field Service Technician Remote

Gatik is in the business of autonomous freight, and that business is already on the road.

Every day, Gatik’s autonomous trucks move freight for Fortune 50 retailers, grocers and consumer brands across Texas, Arizona, Arkansas and Canada, connecting distribution centers and stores and keeping goods moving. At the heart of it all is the Gatik Driver our proprietary Level 4 autonomous driving system, powered by scalable, interpretable AI and engineered to deliver safe, reliable, high-frequency freight operations.

Gatik’s momentum is real. With more than $600 million in contracted revenue and $200 million raised in our August 2026 Series D round, Gatik has taken one of the toughest challenges in autonomous technology and turned it into a proven commercial business.

And the market is paying attention. In 2026, Gatik earned a place on Forbes' America's Best Startup Employers list, and the Inc. 5000 list of America's fastest-growing private companies. The Gatik Driver won an Edison Award for Advancements in Autonomous Driving, and Inc. named our Co-founder and Chief Engineer, Apeksha Kumavat, to its Female Founders 500 list.

There's a lot more road ahead, and some of the brightest, most driven minds in autonomous technology are building the next chapter 're taking on hard engineering problems, pushing the limits of what's possible and building on a commercial foundation that's already proven itself in the real world with some of the biggest companies in the world, like Pepsi Co and Loblaw.

If you're ambitious, love solving problems that matter and want to see your work make a real difference, you'll find plenty to get excited about here.

About the Role

Gatik is looking for a hands-on Field Service Technician to perform complex diagnostics, maintenance, repairs, and hardware/software integration across our autonomous vehicle fleet. In this role, you will work directly on both traditional OEM vehicle platforms and Gatik's proprietary Autonomous Software and Hardware stack, ensuring maximum fleet uptime, operational readiness, and strict adherence to quality and safety standards. Reporting to the Field Service Team Manager you will act as a key technical execution expert on-site, delivering high-quality technical documentation and engineering feedback to optimize fleet reliability.

You will be instrumental in maintaining safety and quality standards while driving continuous fleet performance.

This role is remote
, but travel is necessary to our sites throughout North America.

What You'll Do

• OEM & Autonomous System Diagnostics & Maintenance: Perform hands-on maintenance, diagnostic troubleshooting, and repairs on OEM vehicle platforms and autonomous software/hardware stacks using engineering tools, and handle software/firmware flashing.
• Technical Execution & Fleet Operations: Execute rapid root-cause repairs, sensor calibrations, vehicle upfits, and End-of-Line testing while acting as a technical liaison for remote engineering support.
• Vehicle Campaigns & Standard Work Instructions: Carry out Technical Service Bulletins, recall campaigns, and hardware/software retrofits while validating Standard Work Instructions and SOPs.
• Technical Writing & Engineering Communication: Author detailed service records, diagnostic write-ups, and failure analysis reports, translating complex engineering schematics and specs into practical maintenance execution.
• Quality, Safety & Workspace Compliance: Adhere to safety protocols (SMS, LOTO, PPE) and maintain shop cleanliness and compliance in accordance with 6S, OSHA, DOT, and FMCSA standards.

What We're Looking For

• 5+ years of hands-on experience in field service, commercial vehicle maintenance, automotive diagnostics, or AV/robotics electro-mechanical repair.
• Proven full-stack…