VIP Account Manager - Germany

Join to apply for the VIP Account Manager – Germany role at evoke.

Join the team that defines excellence in customer experience. At evoke, our VIP Team sets the gold standard for engagement, adaptability, and loyalty. We’re passionate about building meaningful, lasting relationships with our most valued customers – understanding their needs, anticipating their preferences, and delivering experiences that exceed every expectation.

• Manage a VIP customer portfolio, focusing on retention, loyalty enhancement, and value extraction.
• Develop and implement strategic action plans tailored to individual customer needs and preferences.
• Build and maintain strong rapport with VIP customers, enhancing retention and activity through personalized interactions and understanding of customer behaviour.
• Utilise CRM tools and data analysis to monitor portfolio trends and customer behaviour, identifying opportunities for targeted promotions and engagement strategies.
• Inform and offer tailored promotions and incentives to VIP members, aiming to increase loyalty and enhance the overall customer experience.
• Engage with customers face‑to‑face during events to strengthen relationships and ensure a cohesive VIP experience.
• Serve as the primary point of contact for VIP-related queries, collaborating with internal departments to resolve issues efficiently.
• Identify and take appropriate actions for customers exhibiting signs of problematic gambling behaviour, promoting a safe and responsible gaming environment.

• Have excellent English and German verbal and written skills, with flexibility to cover 8‑hour shifts between 10 am – 12 am Mon‑Sun and ability to travel internationally.
• Have proven customer service experience, preferably with high‑value customers; experience within the Gaming/Gambling sector is desirable.
• Have exceptional analytical skills, with proficiency in Excel and other MS Office programs.
• Be an exceptional team player, self‑motivated, and able to work with minimal supervision.

• Competitive salary, pension and bonus schemes.
• Hybrid working: our Gibraltar‑based employees can work from home up to 80% of the time with 20% office time; employees living in Spain and working in Gibraltar required to work from the office 80% of the time.
• 25 days holiday topped up by 12 bank holidays.
• Industry‑leading maternity and paternity leave and paid time off for caring responsibilities.
• Life assurance.
• Discounts at high‑street retailers.
• Comprehensive healthcare benefits.
• Health & wellbeing tools including mental health and financial education; gym discounts and cycle‑to‑work scheme.

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888, and Mr Green, evoke is the new face of 888 Holdings. Marked by a new sense of purpose, direction and ambition, we are accelerating a journey to bring even greater delight to our customers with world‑class betting and gaming experiences. At evoke, you’ll benefit from flexibility and a culture built on trust.

We’ll give you space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. If you sound good, the first step is a screening call followed by an interview stage. Apply today to kickstart your application with the evoke family!

Entry level

Full‑time

Sales and Business Development

Entertainment Providers