Vip Account Manager - Office Based - Online Gambling

VIP ACCOUNT MANAGER - FULLY OFFICE BASED - ONLINE GAMBLING EXPERIENCE A MUST

Our client, an international player within the online entertainment sector, is building a new VIP team and looking for experienced VIP Account Managers for the markets they operate in. The role focuses on nurturing and managing high‑value players, delivering exceptional customer service, building lasting relationships, and providing tailored experiences to ensure VIP player loyalty and satisfaction.

• Develop and maintain strong, personalized relationships with high-value players in your market.
• Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
• Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
• Gain an in‑depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
• Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
• Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
• Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
• Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.
• Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.

• Bachelor's degree in a related field or equivalent work experience.
• Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
• Experience in Real Casino gaming within the US market.
• Profound understanding of your country iGaming market and in‑depth knowledge of player preferences.
• Bilingual or native level in the target market and fluency in English.
• Outstanding communication and interpersonal skills.
• Customer‑centric mindset with a firm commitment to delivering top‑tier customer service.
• Strong analytical capabilities, with a data‑driven approach to decision‑making.
• Proficiency in using customer relationship management (CRM) tools and other relevant software.
• Ability to work effectively both independently and as part of a team.
• Available to work on shifts from Monday to Sunday up to 2:00 am CET.
• Exceptional problem‑solving skills and the capacity to remain composed under pressure.

• Associate

• Full‑time

• Customer Service and Sales

• Gambling Facilities and Casinos

Location:

New Jersey, United States

Salary: $100,000 – $115,000