Dispensary Associate

Job Overview

At Trulieve we provide patients with safe, reliable cannabis products grown in a controlled environment. As a Dispensary Associate you guide customers through their cannabis journey, educating them on benefits, side effects, and the correct dosage.

Requisition
Remote Work Available:
No

Job Title:

Dispensary Associate – Full Time
Department:
Retail

Reports To:

General Manager
FLSA Status:
Regular Non-Exempt
Pay: $14.00 an hour (position is also eligible for tips)

• Provide exceptional customer service to patients, guests, and coworkers.
• Deliver empathy and compassion to patients and maintain elevated patient service standards.
• Assist managers and shift supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve policies and procedures at all times.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues and document concerns on the customer’s profile.
• Document customer issues and concerns on the customer’s profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Perform any additional tasks assigned by management.

• Must possess a valid driver’s license and a clear driving record.
• Follow all Trulieve policies and procedures.

• Assist with processing all online orders, including deliveries, in a 2‑hour timeframe.

• High‑school diploma or equivalent and relevant experience.
• Minimum age 21 (or 18 in CT, PA, WV).
• Prior retail and/or customer service experience is a plus.
• Cash handling experience.
• Strong people skills and the ability to communicate effectively in both verbal and written form.
• Ability to work independently and in a team within a fast‑paced environment.
• Good interpersonal skills, business sense, and professionalism.
• Ability to follow written and oral instructions.
• Proficiency using electronic equipment and customer‑facing technology.
• Must possess the mental and physical capacities necessary for job duties.
• Must be able to pass a comprehensive background check.

• Must be able to move intermittently during the workday.
• Must be able to see and hear adequately.
• Must function independently and work effectively with diverse patient populations.

• Move/traverse throughout the facility, including confined spaces.
• Manipulate objects up to 50 lbs and use ladders/steps.
• Occasionally remain in a seated position.

• Flexible hours depending on store needs.
• Available evenings, weekends, and holidays.
• Work up to 40 hours per week and be available for after‑hours shifts as business needs arise.

• Comprehensive benefits package including paid time off.
• Salary commensurate with experience.

Trulieve is an equal employment opportunity employer and prohibits discrimination and harassment of any type. Trulieve provides a drug‑free workplace.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws.