Bank Housing Support Assistant

Sanctuary Supported Living is delighted to be recruiting for a Bank Housing Support Assistant across the Birmingham area.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

To cover all Birmingham Intensive Housing Management Schemes (Base location is Birmingham)

£13.34 per hour

Hours as and when required

• Providing onsite management and supervision of the supported housing service ensuring the delivery of an effective, enhanced, housing management service
• Assisting with tenancy and voids management and maintaining occupancy levels
• Supporting and promoting compliance with safeguarding policies and procedures
• Building and maintaining relationships with customers and internal and external key stakeholders
• Managing the procurement and availability of supplies, furniture, and equipment
• Recording and updating relevant data, maintaining effective filing systems
• Contributing to special projects and change programmes as appropriate

• Previous experience delivering tenancy services
• Experience working to deadlines and prioritising workload
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy to the equivalent of Grade C English and Maths GCSE
• NVQ2 or equivalent in relevant area
• Ability to extract and interrogate data
• Some experience in the use of housing management systems or similar is desirable
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Job reference: 226631

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.