Enrollment Specialist

As an Enrollment Specialist at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for enrolling client suppliers into our payments program.

This key position is a work-from-home opportunity. We are currently hiring out of the following locations:

• Des Moines, Iowa
• Cedar Rapids, Iowa
• Omaha, Nebraska

In order to be considered, you should be within a commutable distance to one of these key hiring markets, as there may be in-person training and team-building events from time to time.

This role reports to the (Senior) Manager, Payments Operations within our Payment Operations Department. Successful candidates have excellent customer service skills, an engaging phone presence, and are comfortable spending a significant amount of time on the phone with suppliers and vendors.

The Payment Operations team is a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

• Spend a significant portion of time on the phone, proactively calling suppliers and businesses to support profile activation within the Corcentric payment network.
• Apply excellent communication skills and product knowledge to encourage companies to convert to electronic payments by joining Corcentric payment network.
• Respond to supplier objections and provide information on the benefits of joining the payment program.
• Utilize Excel spreadsheets to complete enrollment-related tasks efficiently.
• Maintain accurate and up-to-date customer records in the Customer Relationship Management (CRM) system, including tracking interactions, updating account details, and referencing historical data.
• Communicate with customers through the case management system to address inquiries and provide support.
• Reference internal knowledge bases, FAQs, and other resources to quickly locate answers to customer questions.
• Conduct online research using search engines and websites to gather or verify business contact information.
• Coordinate vendor needs across communication channels, managing sensitive data in CRM and related systems to ensure timely and accurate responses.
• Diagnose and resolve vendor issues independently or elevate complex concerns to a Team Lead or Manager when necessary.
• Follow organizational protocols when interacting with vendors, focusing on active listening, empathy, and effective resolution of concerns.
• Demonstrate empathy and attentiveness in customer interactions, acknowledging their needs and responding appropriately during phone conversations.

• Excellent verbal, written and interpersonal communication skills, with a focus on quality service delivery.
• Intermediate level of proficiency with PC software (MS Office applications, internet and web-based applications)
• Attention to detail and accuracy in data entry and case management.
• Accountability and time management to meet deadlines independently.
• Strong collaboration skills with eagerness to contribute to a positive team dynamic.
• Ability to quickly learn new skills and apply them effectively in a fast-paced, dynamic work environment.
• Coachability and a willingness to improve through feedback.

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

• Experience with CRM systems, Excel, and online payment platforms
• Prior experience in a Payments Processing or Financial Operations role

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you’ll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional…