Sportsbook and Online Casino Customer Support Agent - Standard Shift Collingswood, NJ

Sports book and Online Casino Customer Support Agent

Collingswood, NJ

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real‑money gaming with our brands: , , and  We’re building bridges between online, social and land‑based gaming businesses to create amazing, integrated experiences that keep players in the game.

Be the voice of our brands Bet Rivers & Play Sugar House . As a Player Support Agent, you’ll deliver top‑tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem‑solver, a champion of seamless play, and an ambassador of our gold‑standard & award‑winning support. You’re not just resolving issues—you’re leveling up the player experience!

This hybrid role, based in Collingswood, NJ, begins with a 4‑week training program, Monday through Friday from 9:00 AM – 5:00 PM. The first day of training is on‑site at our Collingswood office. After training is completed, you will transition into your assigned schedule.

This position operates on a rotating schedule based on business and coverage needs. Candidates must be comfortable working any of the following shifts:

Standard

Shifts:

• Earliest shift: 8:00 AM – 6:00 PM
• Latest shift: 4:00 PM – 2:00 AM

Additional Shift Schedules:

• Swing Shift: 6:00 PM – 4:00 AM
• Reverse Swing: 4:00 AM – 2:00 PM (4 days/week) or 6:00 AM – 2:00 PM (5 days/week)
• Overnight Shift: 12:00 AM – 10:00 AM

Flexibility to rotate between these schedules, depending on staffing needs, is required.

• Deliver real‑time, empathetic support across chat, email, and phone.
• Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
• Guide players through promos, loyalty programs, and game rules.
• Investigate and elevate complex bugs, fraud signals, or account concerns.
• Propose smarter processes and help evolve our internal knowledge base.
• Thrive in multiple systems, queues, and workflows—without skipping a beat.
• Investigate and elevate technical bugs, account issues, or fraud risks as needed.
• Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
• Proactively contribute to a positive, collaborative team culture.
• Amplify the iGaming experience of our players with detailed, personable support.

• 1+ years of customer service experience (call center, helpdesk, or online support preferred).
• Strong communication skills, especially written—tone, grammar, and clarity matter.
• Highly reliable, self‑motivated, and able to adapt in a fast‑paced environment.
• Flexible schedule, including availability for weekends, evenings, and holidays.
• Experience or interest in sports betting and major U.S. sports is a major plus.
• Active Gaming Control Board Licenses preferred or ability to obtain.

Location Eligibility (for nationwide roles): Open to candidates across the U.S. (except California, Washington, Maryland, and New York).

Pay Range

$18 – $24 USD per hour

• Work‑life balance initiatives
• Autonomy – we embrace personal freedom and responsibility
• Creativity – we are open to new ideas of how we can be better
• Growth – we want you to develop personally as well as professionally
• Top‑notch professionals who are passionate about what they do
• People‑oriented environment and supportive atmosphere

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.