Travel Director
Florence, Lauderdale County, Alabama, 35630, USA
Listed on 2026-01-01
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Entertainment & Gaming
Event Manager / Planner, Customer Service Rep
Join to apply for the Adventure Guide role at American Cruise Lines
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American Cruise Lines is seeking Adventure Guides to join our shipboard team for the 2026 cruising season. The Adventure Guide role is responsible for engaging guests in each destination through a series of explorations and adventures throughout the National Parks. As an Adventure Guide you are responsible and accountable for all land exploration, transfer operations, and brand ambassadorship & representation. The Adventure Guide is the most visible advocate for guests and is responsible for creating a fun atmosphere while always engaging guests and socializing throughout the land exploration.
This role has a very high level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person with extraordinarily polished communications & social skills, a collaborative team spirit and a passion for guest satisfaction.
At American Cruise Lines, we are driven by our values—
Optimism, Commitment, Patriotism, and Merit
. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
- National Parks & Legendary Rivers itinerary:
Yellowstone, Glacier & Grand Teton - Great Smoky Mountains
- Northwest National Parks:
Mt. Rainier, Olympic National Park, North Cascades National Park - Alaska National Parks
- Lead guests through their daily National Parks explorations while acting as a company representative and brand ambassador.
- Provide narration and commentary throughout the National Parks, giving accurate and relevant information and facts about the parks, history, nature, and wildlife.
- Effectively communicate with guests about the schedule, weather, and activity levels.
- Create daily programs to give to guests to explain what each day entails.
- Create and execute entertainment, such as trivia and games, on board the motorcoach.
- Assist guests with minor medical attention.
- Accommodate all reasonable guest requests.
- Socialize with guests at every opportunity.
- Communicate with home office frequently, including completing weekly reports, relaying information about early guest departures (if applicable), or changes in schedule/plans.
- Prepare materials for turnaround day.
- Monitor and evaluate performance of vendors, coach companies, and guides and send feedback to home office.
- Ability to engage guests throughout each cruise.
- Superior time management.
- Ability to manage and solve problems.
- Sense of urgency in all guest, crew, and home office requests.
- Positive attitude and receptive to continuous performance feedback.
- Bachelor’s Degree in hospitality, tourism, or event management is preferred.
- Previous National Parks Tour Guide experience preferred.
- Significant experience in hospitality, tourism, and/or event management.
- Strong sense of production and presentation.
- Proficiency in Microsoft Office Suite applications.
- Enthusiasm, confidence, and a can‑do attitude.
- Strong public speaking skills.
- Excellent time management and attention to detail.
- Transportation Worker Identification Credential (TWIC).
- 6‑8 weeks working
- 1 to 2 weeks shore leave
- 7 days per week while working
- Accommodations and meals provided while working
- Benefits package including medical, dental, and matching 401k.
- Complimentary travel accommodations.
- No living expenses aboard the ship (room and board are included).
- Training programs to support you.
- Continuous growth in the company.
- Covered Expenses – American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
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