Dispensary Associate - Part Time

5 days ago Be among the first 25 applicants

This range is provided by Trulieve. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.65/hr - $17.65/hr

If you have an interest in being part of one of the fastest growing industries in the nation you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! At Trulieve, we strive to bring our patients the relief they need in a product they can trust.

Our plants are hand‑grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand‑in‑hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

Requisition
Remote Work Available:
No

Job Title:

Dispensary Associate
Department:
Retail

Reports To:

General Manager
FLSA Status:
Regular Non‑Exempt
Pay: $17.65/Hourly

The Dispensary Associate is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function of a Dispensary Associate is to facilitate a customer’s purchase per State regulations, while providing an exceptional customer experience.

• Provide exceptional customer service to customers, guests, and coworkers
• Provide empathy and compassion to patients
• Provide the Tru Experience through elevated patient service standards, behaviors, and product knowledge
• Assist Assistant Managers and Shift Supervisors with returns in accordance with company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve Policies and Procedures
• Work directly with the LOD/Reception to enhance the customer experience
• Assist customer with any product or device issues
• Work with leadership and management to find solutions to customer issues
• Document customer issues and concerns on the customer’s profile
• Maintain a clean and well‑stocked workstation throughout the shift
• Any other task(s) as assigned by Management

• Verify products on the manifests match the products in each delivery before leaving the facility
• Communicate clearly to the customer, deliver product on time and safely
• Maintain records for each delivery in accordance with state and federal law, as well as company policy
• Process orders in the POS system and complete dispensation during each delivery
• Keep cash and products securely locked in the green bins stored in the trunk of the vehicle
• Inspect and maintain the delivery vehicles and all related equipment, putting in repair requests with management as necessary to maintain safe operation
• Relay customer feedback, including concerns, complaints, damaged deliveries, returns, and competitive knowledge whenever it is presented
• Monitor and evaluate safe work practices and maintain a safe work environment
• Represent and uphold Tru Values while facilitating in store‑to‑store transfers, patient deliveries, and service requests
• Must possess a valid driver’s license and a clear driving record
• Any other task(s) as assigned by Management

• Follow Waitly guidelines and Tru Service Plan
• Provide excellent customer service by displaying welcoming behaviors
• Interact with customers waiting in lobby
• Charge iPads at the end of the shift
• Clear the wait list of any left‑over customer names at the end of the shift
• Confirm the Waitly notification texts are accurate
• Assist with cleanliness of the lobby and showroom
• Any other task(s) as assigned by Management

• Follow Waitly guidelines and Tru Service Plan
• Keep all office…