Entertainment and VIP Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Remote Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business client, a multinational entertainment conglomerate.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

• Advise and arrange travel for corporate business customers (both individuals and groups)

• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

• Use of Sabre Global Distribution Systems (GDSs)

• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements

• Use positive telephone service techniques and act on special customer requests

• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

• Passion for excellence in client service, including proactive anticipation of needs

• Native GDS expertise Sabre

• Three
  -Five Years of Corporate Entertainment and Production Travel experience only.

• Professional communication (written and verbal)

• Attention to detail

• Act with integrity, and look after personal traveler information

• Possess a strong understanding of the travel industry (background in business travel, entertainment travel to include production a plus).

• Resolving customer issues quickly and independently / with supplier

• Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts: 12pm-12am

• A diverse, supportive, fun, outstanding team of Traveler Care professionals. We are based around the world, and we’re proud of how we connect and collaborate to drive results for our customers.

• The chance to grow your career with a purpose‑led organization, passionate about powering progress through travel.

• The flexibility to work from home in a truly global workplace.

• Comprehensive benefits program including: health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful.

• An environment that champions Diversity, Equity and Inclusion. We have a network of Inclusion Groups, Diversity Councils and Country Ambassadors who are passionate about creating a global culture of belonging.

United States

The US national base salary range for this position is from

$46,200.00 - $85,800.00

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits‑at‑a‑Glance document.

Benefits at a glance ((Use the "Apply for this Job" box below).)

Work and life:
Find your happy medium at Amex GBT.

• Flexible benefits are…