Sportsbook and Online Casino Customer Support Agent - Swing​/Overnight Shift

Overview

Sports book and Online Casino Customer Support Agent - Swing/Overnight Shift – Collingswood, NJ. Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, operating real-money gaming with , , and  We’re building bridges between online, social and land-based gaming to create integrated experiences that keep players in the game.

Be the voice of our brands Bet Rivers & Play Sugar House . As a Player Support Agent, you’ll deliver top-tier service to players through Live Chat, Email, and Phone, acting as a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard, award-winning support.

This role operates on either the Swing Shift or the Overnight Shift, based on coverage needs. Candidates must be comfortable working the following schedules:

• Swing Shift: 6:00 PM – 4:00 AM
• Overnight Shift: 12:00 AM – 9:00 AM

Flexibility to work either of these shifts, as scheduled, is a requirement for the position.

• Deliver real-time, empathetic support across chat, email, and phone.
• Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
• Guide players through promos, loyalty programs, and game rules.
• Investigate and escalate complex bugs, fraud signals, or account concerns.
• Propose smarter processes and help evolve our internal knowledge base.
• Thrive in multiple systems, queues, and workflows—without skipping a beat.
• Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
• Proactively contribute to a positive, collaborative team culture.
• Amplify the iGaming experience of our players with detailed, personable support.

• 1+ years of customer service experience (call center, helpdesk, or online support preferred).
• Strong written communication; tone, grammar, and clarity matter.
• Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
• Flexible schedule, including weekends, evenings, and holidays.
• Experience or interest in sports betting and major U.S. sports is a major plus.
• Active Gaming Control Board licenses preferred or ability to obtain.

In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment.

Starting pay is $18.00 per hour during training and the probationary period. After that, agents can advance through a performance-based tier system, ranging from $19.50 to $24.00 per hour. There is no fixed timeline for tier progression; it is driven by performance.

Location eligibility and benefits:
Open to candidates across the US (except California, Washington, Maryland, and New York). Benefits include discretionary annual company bonus (eligibility varies by role), 401(k) with company match on the first 4%, comprehensive medical coverage (HSA & FSA), dental and vision insurance, paid time off (eligibility varies by role), and an Employee Assistance Program (EAP).

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, national origin, sex, sexual orientation, gender identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry. Apply now!