Vehicle Remarketing Auction Representative

Vehicle Remarketing Auction Representative

This position will manage relationships and inventory at vendor auction locations. The Vehicle Remarketing Auction Representative is responsible for the sale of vehicles s independent role requires digital representation or physical travel to city of auction site to inspect vehicle inventory prior to sale, ensuring accuracy of condition reports and validating appropriate reconditioning has been completed. Responsibilities include inventory and expense management in conjunction with auction oversight of adherence to Capital One guidelines and policies.

Auction representatives are expected to manage relationships with auction management and report sale performance and metrics.

This position is 100% remote with weekly travel. Travel may support multiple regions and will be determined by business need.

• Digital representation or travel to various auction locations representing Capital One vehicles sales at auction.
• Performance management of vendor locations. Identify operational opportunities, recommend process improvements, and influence partners in order to maximize retention.
• Maintenance and growth of business relationships within the auction industry.
• Rapid response and flexibility in a challenging environment where new variables are constantly emerging.
• Audit online vehicle condition reports, announcements, and expenses for accuracy according to Capital One contract and guidelines.
• Inventory management, escalations, and issue resolution at vendor locations.
• Understanding of intermediate mechanical work to review repair estimates: basic codes, cause and effect of repairs, basic knowledge of parts pricing and repair costs. Must be able to look at a vehicle condition report/estimate and identify what needs repaired to meet our program requirements.
• Knowledge of repairs that increase retention. Make smart reconditioning decisions to improve vehicle value and maximize recovery.
• Ability to identify structural damage and previous repair on vehicles.
• Weekly reporting of auction performance metrics and identification of trending issues, ability to communicate current market conditions to senior leadership.
• Ability to make sound decisions within a fast-paced environment.
• Manage compliance to Capital One policies, state and federal regulations, and NAAA best practices.
• Working proficiency of AutoIMS, excel, and the Google suite of products.

• Professional Interpersonal Communication
• Excellent Time Management
• Able to work independently
• Sound decision making
• Able to manage vendor relationships
• Representation of Capital One at industry events and vendor locations
• Able to navigate crucial conversations

• High School Diploma, GED, or equivalent certification
• At least 4 years of experience with vehicle auctions or the vehicle remarketing industry

• At least 2 years of lead or supervisory or management experience in an auto auction or similar industry
• At least 2 years of lead or supervisory or management experience in vehicle remarketing

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5
  
  Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to , type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service…