Planner Remote

Experience Planner – Full Time - Remote

Organization:
Miraval Austin Resort and Spa

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being? Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Your career development and your well‑being go hand in hand through access to our fitness center, hiking trails, and wellness programs, plus opportunities for professional training and leadership growth. This is more than a job – it’s a chance to align your career with a life in balance.

If you’re seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Experience Planner – Full Time - Remote. Work is available if within 180 Miles of Miraval Austin Resort and Spa located in Austin, TX.

• Deliver superior experience planning for guests of all three Miraval Resorts.
• Make authentic connections with Miraval guests both on the phone, via e‑mail and chat.
• Provide helpful and cooperative communication between departments.
• Attain proficiency in the Miraval catalog of experiences.
• Work independently using resources provided.
• Attend training classes to stay current on all aspects of Miraval procedures, services and offerings.

• Paid 8‑hour personal Miraval experience twice per year.
• Up to $1,000 in Well‑being or Tuition Reimbursement for personal and professional growth.
• Discounted and Complimentary Hyatt Hotel nights.
• Medical, Prescription, Dental and Vision Insurance on 30th day of employment.
• 401(k) with company match.
• Generous Paid Time Off program.
• Paid Family Bonding Time and Adoption Assistance.
• Complimentary daily colleague meals.
• Employee Stock Purchase Plan.
• Access to resort facilities including spa services, programs, hiking trails and fitness center.
• Exact benefit package is contingent on status.

• Positive attitude, willing to work in a fast‑paced environment and thrives with change.
• Exceptional verbal and written communication skills, with ability to skillfully articulate resort information to guests.
• Exceptional time‑management, detail and organizational skills.
• Professional demeanor with exceptional verbal, written and electronic communication skills.
• Flexible with schedule and ability to work at least one weekend day per week.

• Work at resort office twice a month.
• High‑speed internet.
• Home office or space free of distraction and additional noise (pets, children, roommates, spouse) and within 180 miles of a Miraval Resort.
• Daily closing report sent to supervision qualifying production.
• Number of emails answered EP inbox.
• Number of emails answered Res inbox.
  
  Number of calls received – NEW skill sets.
• Number of calls received – EP skill sets.
• Amount of revenue booked.

• Reservations Management may assign an agent to have email communication be priority.
• This agent is responsible for answering all emails that come in the Reservations Inbox as well as the EP inbox, and answer all emails within the same day of receipt. Travel Agent inquiries will also take priority.
• When applicable this agent will reach out to guests via phone and may be asked to assist with phone calls.
• When assigned to the Chat function it is the agent’s responsibility to answer chats instantly.
• When assigned to the Chat function it is the agent’s responsibility to answer any email leads that come in after hours/overnight.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.