Customer Service Adviser- Claims

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

In the Home Claims handler role you’ll be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands at Direct Line Group. Our base salary starts from £24,570. Apply now for our 2026 start dates. Full‑time 37.5 hours per week.

In this role, you’ll handle calls from customers regarding their home claims and guide them through what can often be a stressful process, providing empathetic and professional support. You’ll work towards individual and team targets to help achieve shared goals. Our Home Claims teams are available Monday – Friday 08:00 – 20.00 and Saturday 09:00 – 17:00. In these roles you’ll work shifts across these days which we’ll share more about, and your 6‑8 weeks training, during your application.

The roles are busy and challenging; bring your resilience, enthusiasm and energy and you’ll be right at home within our outstanding teams, whose culture embodies what DLG is all about. We’ll provide you with a technology bundle to suit your needs when working from home, so all you’ll need is a good internet connection and a quiet space to work. We’re on a transformation journey to The Contact Centre of the Future, which will be customer‑centric and data‑driven, therefore you’ll be comfortable using a PC and really enjoy and understand how data drives us forward as a business.

Our hybrid model offers a ‘best of both worlds’ approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When you’re in the office depends on your role and team, but most colleagues will be required to spend two days a week in the office. For more information about our flexible working approach, see our policy page.

• 9% employer‑contributed pension
• 50% off home, motor and pet insurance and free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Generous holidays
• Buy‑as‑you‑earn share scheme
• Employee discounts and cashback
• Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
• Plus many more

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business.

We recognise and embrace people who work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

This position does not meet the criteria for a Skilled Worker visa. You must meet certain requirements to be eligible for a Skilled Worker visa including a minimum salary and an eligible job role. As this position does not align with these requirements, we are unable to offer visa sponsorship for this role.