Retail Customer Outcomes Testing - Controls Consultant

Retail Customer Outcomes Testing - Controls Consultant

Swindon, United Kingdom
Northampton, United Kingdom

We’re pleased to offer an exciting secondment opportunity for an enthusiastic and outcome‑driven individual to join our Retail Customer Outcome Testing team as a Controls Consultant.

The team aims to deliver independent assurance of outcomes as expected by our customers and business areas. They embrace change and are willing to adjust testing accordingly to meet changing needs within Retail Customer Outcomes testing.

In this role, you’ll provide independent evaluation and feedback on case quality across the Customer Resolution function. Your work will help ensure we maintain strong regulatory compliance, deliver an excellent customer experience, and uphold a robust independent control environment.

Our team is focused on delivering high‑quality, independent assurance of customer outcomes across Retail. We’re proactive, adaptable, and committed to evolving our testing approach as business needs change. You’ll be joining a supportive and collaborative group that’s passionate about doing the right thing for our customers and the organisation.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12 month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time,
based at either our Swindon, London, Bournemouth, Northampton, Dunfermline, Wakefield or Sheffield office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Are you a Virgin Money colleague? Take a look at the Cross‑Company Careers Guidance on VMx where you'll find information on how we manage cross‑entity hires.

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard‑setter, we work for the good of customers, communities, and…