Claims Fulfilment Specialist

Role Overview

Fulfilment Specialist:
At Laka, we're transforming bike insurance by building a collective where cyclists support each other. Now, we’re looking for a Fulfillment Specialist to join our team and help manage bicycle replacements across the UK & EU. This isn’t just a behind-the-scenes role—you’ll be at the heart of our operations, working directly with bike shops, distributors, and suppliers to ensure our members get their replacement bicycles or parts quickly and smoothly after a claim.

Your ability to build strong relationships in the cycling industry will be key to making this happen.

• Sourcing & Procurement – Contacting bike shops, suppliers, and distributors to arrange replacement bikes or parts for customers
• Industry Relationship Management – Building and maintaining strong partnerships with bike retailers and distributors across Germany, the Netherlands, France, and the UK
• Claim Fulfillment Coordination – Calling shops and suppliers when a claim is submitted, securing stock, and coordinating timely replacements
• Customer Communication – Keeping customers updated, managing expectations, and ensuring a seamless, positive experience
• Sustainability & Salvage – Organising the collection of damaged bikes and working on our salvage program to reduce waste and CO₂ emissions
• Quoting & Invoicing – Managing the financial process for bike replacements, ensuring smooth transactions between Laka, bike shops, and suppliers

• Speak fluent German, Dutch, and/or French (in addition to English)
• Have a passion for cycling and a good understanding of bike components and brands
• Are a natural relationship builder, confident in reaching out to bike retailers and distributors
• Love solving problems and going the extra mile to help someone who’s lost their bike
• Have strong organisational skills, keeping track of multiple ongoing claims
• Are tech‑savvy (Google Sheets, Slack, Notion, etc.) or willing to learn

• Hybrid way of working – You choose whether you work from home or our beautiful offices in London & Bristol
• Share options – Everyone in the business is granted share options when they join
• Company bonus scheme – If the company hits its targets, you’ll be eligible for a company bonus
• Annual leave – 25 days holiday (plus bank holidays), with the option to roll over up to 5 days per year
• Pension scheme – Laka pays 3% of your base salary into your pension to help you save for the future
• Private medical insurance – We’ll give you individual private cover, with the option to add partners & dependants at a small cost
• Monthly lunch on us – £15 every month to enjoy lunch on Laka – pop out locally with people in the office, or order-in at home, the choice is yours
• Company‑wide events – Regular events throughout the year for team building, bonding, and general good old‑fashioned fun
• Monthly socials – Each office has a budget for a monthly social activity (e.g., adventure golf, paddle boarding, bowling, electric darts, trampoline parks and more)
• Laka swag – Jumpers & t‑shirts to get you started, so you feel (and look) like part of the family
• Laka credit – £10 credit per month towards insuring your bike(s) with us, plus access to cycling industry discounts
• Mental health support – Unlimited support via Spill, including one‑to‑one therapy sessions

If you'd like to request a reasonable adjustment as part of our application or assessment process, please let us know by emailing