Export Customer Service Executive

About Us

Vinarchy. Redefining Wine. Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine. Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.

In this role you will be responsible for the processing and management of export orders from receipt of order through to delivery and beyond. Ensuring orders are processed in‑line with customer requirements and internal SLAs whilst maintaining and developing customer relationships.

• Processing and management of customer orders from receipt through to despatch and beyond.
• To regularly communicate with customers, vendors and key stakeholders updating on progress throughout the process.
• Maintain and develop customer relationships ensuring a collaborative approach.
• Being first point of contact for any issues that arise, completing RCA and putting in preventative measures.
• Creation of country specific documentation where applicable.
• To scan and store any third‑party documentation within the shipment orders.
• To ensure documentation is processed accurately to distribute to customers in timely manner (email or courier depending on customer’s requirements).
• Maintain customer shipment records including all relevant correspondence pertaining to the order, especially for Audit purposes.
• To assist with other team members when on leave to ensure productivity continues.

• Promotional Compliance.
• Review root cause of DC to store failures.
• Smooth management of delivery of product to Distribution.
• Optimisation of delivery into all distribution centres.
• Managing system housekeeping.
• Efficient management of stock holding.
• Managing balance between Supplier and Customer stock levels.

Behavioural

• Well organised
• Motivated and adaptable
• Team Orientated
• Ability to perform under pressure

Functional

• High level of attention to detail
• Excellent communication and written skills
• Ability to work independently and be a team player
• Proficient in Microsoft Outlook & Excel
• Knowledge of export documentation systems
• Strong organisational skills

• No formal qualifications required.
• Experience in customer order management and relationship building.
• Knowledge of export documentation desirable but not essential.

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success. We offer a competitive rewards package and the opportunity to work with a world‑class team.

• Annual wine allowance and access to unique wine specials.
• Flexible working (Up to 2 days working from home).
• Paid Parental Leave.
• Start your weekend early with our Fast Friday finishes!
• Modern office located in Bristol.
• Go Beyond Day – make a difference in your local community.
• Access to an extensive online learning library.
• Private Health Insurance Discounts & Annual Flu Vaccination Program.
• Employee Assistance Program & various exclusive employee discounts.

At Vinarchy we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre‑employment screening to verify eligibility and suitability.

• Grow Together
• Integrity In Every Drop
• Own Our Impact
• Simplify To Amplify