Housing Officer, Entertainment & Gaming

Salary

£32,000.00 - £40,000.00 Per year

We're growing in the Dorset area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Blandford Office 1 day a week, with extensive travel across the Dorset area.

You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.

As a Housing Officer, you'll be the visible and proactive within your community, working directly with residents, colleagues, and partners to deliver customer-focused services.

You will play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

• Deliver excellent tenancy, leasehold, and neighbourhood management services across your locality
• Act as a trusted point of contact for customers
• Build relationships with local authorities, community groups, and partner agencies
• Use data insights to improve services and ensure compliance with legislation and regulations
• Support neighbourhood improvements and shape services based on the voice of our customers
• Maintain accurate customer records and ensure data is used responsibly
• Promote SNG's values and culture of collaboration, safety, and inclusion

• Experience delivering tenancy, lease, or neighbourhood management services
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good knowledge of landlord services and the ability to apply this in practice
• A customer-first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery
• A full driving licence and access to your own vehicle

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

Basic DBS check will be undertaken for the successful candidate.