Remote Player Support Specialist - Polish and English

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Player Support Specialist fluent in both Polish and English. This role comes with a paid relocation to the vibrant city of Sofia, Bulgaria. Ideal candidates are those who have a passion for gaming and a commitment to providing exceptional support to players. In this pivotal role, you will assist players from diverse backgrounds, addressing their inquiries and ensuring a premium gaming experience.

• Provide top-notch player support in Polish via email.
• Assist players with inquiries related to game features, technical challenges, and account management.
• Resolve player concerns efficiently to enhance overall satisfaction and player retention.
• Document player interactions effectively to inform service improvements and best practices.
• Collaborate with other teams to relay valuable player insights and contribute to community building.
• Stay up-to-date with game developments and industry trends to ensure knowledgeable support.

• Fluency in both Polish and English (oral and written) is required.
• Previous experience in customer support or player support roles is desirable.
• Strong understanding of gaming culture and familiarity with popular game titles is beneficial.
• Exceptional communication and interpersonal skills with a focus on customer service.
• Ability to troubleshoot technical issues and offer effective solutions.
• Strong organizational skills and ability to manage multiple inquiries simultaneously.
• Willingness to relocate to Sofia, Bulgaria, with accommodation and relocation support provided.