Remote Player Support Specialist - Hungarian and English

Mercier Consultancy MD is excited to present a fantastic opportunity for a Player Support Specialist, fluent in both Hungarian and English, with a paid relocation to the vibrant city of Sofia, Bulgaria. This role is perfect for enthusiastic individuals who are passionate about gaming and committed to providing stellar support to players. You will engage with a diverse range of players, assisting them with their inquiries and ensuring a fulfilling gaming experience.

• Deliver high-quality player support in both Hungarian and English via email only.
• Assist players with inquiries related to game features, technical issues, and account management.
• Resolve player concerns efficiently to enhance satisfaction and loyalty.
• Accurately document player interactions and feedback to help inform service improvements.
• Collaborate with the development team and community management to relay player insights.
• Stay updated on game developments, features, and best practices in player support.

• Fluency in Hungarian and English (both oral and written) is required.
• Prior experience in customer support or player support roles is a plus.
• In-depth knowledge of gaming culture and familiarity with popular game titles is beneficial.
• Exceptional communication and interpersonal skills, focused on delivering excellent customer service.
• Ability to troubleshoot technical issues and provide actionable solutions.
• Strong organizational skills with the ability to manage multiple player inquiries effectively.
• Willingness to relocate to Sofia, Bulgaria, with accommodation and relocation support provided.