Financial Support Officer

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities.

We provide safe, well-maintained, sustainable homes and deliver customer-focused services.

For Housing is a place where everyone can thrive and be themselves.

• Identifying and reaching out to customers and households at risk of or affected by welfare reform.
• Offering solutions based on household assessment, either delivered directly or via partner organisations.
• Ensuring customers’ housing benefit or universal credit is maximised by advising on current regulations and legislation, and supporting customers to make claims.
• Working closely with our Income team, Independent Living Service, and Neighbourhood teams to ensure our service is consistent and seamless from a customer perspective.
• Identifying, building, and maintaining effective partnerships with external services to improve our customers’ financial wellbeing.
• Delivering specific activities to resolve issues faced by households affected by welfare reform, based on customer insight and good practice.
• This will include advice around Rightsizing moves, Income Maximisation, Welfare Reform briefings, promoting financial products, household financial assessment, and engaging with money and debt advice.

There will be a requirement to attend the office on occasion.

We are outcome driven, so we empower you to do your best work, in the way that works best for you.

some of your time can be spent working at home, or you’re free to spend more time in the office if you prefer.

STAR partnership offers discounts across a wide range of shops and products, including purchase technology or white goods and extras such as gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.

Cycle to work scheme: save up to 40% on bikes and equipment.

Employee Assistance Programme: access to a 24/7 counselling and support helpline.

• Knowledge of welfare reform, housing benefits, and universal credit is essential
• Knowledge of service charges would be beneficial
• Understanding of social housing issues, or work experience in the sector would be ideal

For Housing is an equal opportunities employer and welcomes applications from all sections of the community.

If you need any adjustments to be made to our recruitment process, please get in touch with the team on

Proud member of the Disability Confident employer scheme