Player Support Specialist

Responsibilities

• Provide daily support to our players via iMessage, Facebook Messenger, Intercom and emails.
• Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.
• Troubleshoot player issues and work closely with internal teams to resolve game-related problems.
• Maintain detailed documentation of player interactions and issues using our CRM.
• Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement.
• Assist with onboarding new players, helping them learn the game and ensuring they understand our features.
• Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies.
• Collaborate with other teams to provide promotional offers and inform players about new game features and events.
• Develop guidelines and procedures for future support team members.

• Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming.
• Past experience in KYC, and working with payments processors.
• Exceptional verbal and written communication skills in English.
• Proficiency with CRM tools and experience documenting interactions.
• Strong empathy, with an ability to listen attentively and provide tailored solutions.
• Excellent time management skills and the ability to work flexible hours.
• Experience working in remote settings and self‑driven to work independently.

• Proficiency in additional languages (e.g., Spanish, Chinese) is a plus.
• Experience with analytics or proficiency in Excel is preferred.

• Attractive salary that meets your expectations
• Stock options – when the company succeeds, you become rich
• Home office budget – craft a top‑notch environment to create wonders from
• No physical office – work from anywhere you want to
• Enjoy a culture focused on results and creating amazing player experiences

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.