Ooh Receptionist

Veterinary Receptionist

Location: Newnham Court Veterinary Hospital

Contract: Permanent Annualised

Hours: 16.5 hrs per week
Shift Pattern: Tuesday, Thursday, Friday 6pm‑1am;
Saturday 1pm‑1am every other week

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in‑house system efficiently
• Inter‑practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Ensure that every client feels welcomed and valued at our practice

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award – an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, including pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• Additional perks as part of our commitment to support and recognise staff

Eligibility: Must have the right to work in the UK. We are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.