Front Office Associate

Position: Full Time Front Office Associate
Overview
Leon’s is currently looking for a  Full Time Front Office Associate to  provide excellent service to customers via phone and in person, to accurately process sales and customer requests, to ensure accuracy and security of customer orders and payments, and to assist with administrative duties.

About Us:

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success.

Join us today!

Responsibilities:

Process sales and payments for customers, as well as other customer requests

Check emails and voicemails, follow up with customers

Process financing applications and follow up with Visa D and Easy Finance

Confirm deliveries

Call customers to set up deliveries and pick ups

Train new Office associates

Approve and balance cash drawer for approval by Home Office in GERS

File daily reports and documents

Print and distribute reports from previous business day

Generate and finalize pick tickets

Complete end-of-day procedures – phones to night service, turn off lights & monitors, ensure area is tidy

Record and file applications & promissory notes

Process A-Z finalized and voids

Update sales orders comments for reprints

Post finance plans, contact numbers around the office and sales floor

Ensure that orders to be delivered are paid in full

Performing various other duties, as assigned

Requirements:

Ability to communicate clearly, both written and orally

Fun, friendly, confident personality

Strong problem solving and analytical skills

Exceptional organizational skills

Ability to work collaboratively with fellow colleagues

Ability to interact professionally with our customers

Ability to stay calm under pressure

And most importantly, a POSITIVE ATTITUDE!

We offer:

Comprehensive Employee Benefit Package after 3 months

Profit Sharing

Employee Discounts & Partner Discount Programs

The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast

Continuous, quality education and training on our products and sales techniques.

Additional Information:

We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, can email their accommodation requests to

How to Apply:

If you’re ready to bring your expertise and leadership to Leon’s, we’d love to hear from you.

Please email your application, including your CV and a short statement on why you would be a great fit for LFL.

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