Private Tours Travel Consultant

Overview

A leading UK outdoor activity travel company is seeking a Private Trip Planner (Travel Consultant) to join its dynamic Tour Operations team, helping to create exceptional cycling and hiking travel experiences across the UK. The role offers a competitive salary of £30,000 - £33,000 per annum, fully home working (UK based) and excellent benefits. The successful candidate will have experience creating itineraries for a UK Destination Management Company and a passion for exploring the British countryside.

• Plan and coordinate detailed itineraries for individuals and groups, including accommodation, transport, activities and dining arrangements.
• Work closely with Commercial and Product Managers to create exceptional active travel experiences.
• Liaise directly with clients to understand their requirements and tailor itineraries to suit their needs and budgets.
• Conduct destination and supplier research to identify the best accommodation, activity and experience providers across the UK.
• Manage all bookings and trip logistics, ensuring every aspect of the itinerary is confirmed and delivered smoothly.
• Build and maintain strong relationships with suppliers, negotiating rates and managing payment and cancellation deadlines.
• Provide outstanding pre-departure and in-trip support to customers and guides, resolving any issues quickly and professionally.
• Identify cost-saving opportunities while ensuring trips remain within agreed budgets.
• Think creatively to overcome operational challenges and deliver the highest levels of customer satisfaction.
• Support Product Managers in sourcing new suppliers and continually improving the company s product offering.

• Starting salary of £30,000 - £33,000 per annum (dependent on experience).
• Full-time, hybrid position, based in Oxfordshire or fully remote.
• Flexible hybrid working or fully remote.
• 25 days' annual leave, plus bank holidays.
• Access to the Heka employee benefits platform.
• A dynamic, entrepreneurial working environment.
• The opportunity to play a key role in delivering exceptional active travel experiences across the UK.

• Previous experience within the inbound travel industry and itinerary planning is essential. We are looking for someone who is organised, commercially aware and passionate about delivering exceptional customer experiences.
• Evidence of:
• Previous experience in travel planning, tour operations or a similar role.
• Strong knowledge of UK destinations.
• Excellent customer service and communication skills.
• Outstanding organisational and time management abilities.
• The ability to manage multiple itineraries simultaneously.
• Strong problem-solving skills with a proactive and creative approach.
• Experience building and managing supplier relationships.
• Experience using CRM and booking systems.
• Good working knowledge of Microsoft Office applications.
• A personable, collaborative approach and genuine passion for creating unforgettable travel experiences.