Procurement Support Specialist

Job Title: Procurement Support Specialist

Location: Salford Quays, Manchester

Contract: 6‑Month Fixed Term Contract

Hours: Full time, 37.5 hours per week

Hybrid working: Up to 3 days per week working from home

Salary: £26,400 – £30,400 per annum

Working in our UK support functions you’ll play a key part in helping our customer‑facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

• Provide front line query support and training to our BGIUK requisitioner community on Oracle Peoplesoft E‑Purchasing system
• Advise and guide on which products or services should be purchased and which preferred suppliers should be used
• Provide guidance on the appropriate buying channel for specific goods and services and in specific circumstances
• Explain to internal customers the benefits of purchasing items from contracted suppliers and the need to comply with Procurement Policy
• Place orders on behalf of users if appropriate
• Maintain and suggest improvements to our static e‑Purchasing catalogue using data and feedback from customers
• Support the collection of rebates from suppliers, using spend data, ensuring that the rebate is made for the correct amount at the required time
• Monitor and validate ‘special request’ requisitions in the People Soft E‑Purchasing system, ensuring no better alternative exists within the existing contract landscape or catalogues
• Record and report problems and issues during procurement activity using a call log together with resolution and follow‑up actions
• Escalate issues to the Procurement Operations Team Leader where appropriate
• Assist internal customers with supplier disputes and raise to Supplier Relationship Manager where appropriate
• Perform general procurement administrative duties

• Two years of experience working in a customer service environment, preferably within a Procurement Team
• Experience with customer query management and resolution
• Effective communication at all levels with good interpersonal skills
• Strong relationship‑building skills with Procurement colleagues and internal customers
• Strong customer service ethic and the ability to influence stakeholders in challenging circumstances
• Proven numeracy skills with attention to detail
• Analytical skills and problem‑solving techniques to determine the best course of action

Benefits are designed to make health happen for our people. Viva is our global wellbeing programme covering mental, physical, financial, social and environmental wellbeing. We support flexible working and offer family‑friendly benefits.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in‑kind
• Enhanced pension plan and life insurance
• Annual performance‑based bonus
• On‑site gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: Finance & Accounting

Locations: Bupa Place