Bilingual Client Care Associate Remote

Elevate patient experiences as a Bilingual Client Care Associate at Aurora's Medical Sales Division, working remote in Canada.

Your role will encompass inbound inquiries, support, and ensuring exceptional service.

Join a vibrant team dedicated to improving lives through quality medical cannabis. This full-time permanent position involves handling patient calls, managing documentation, and collaborating with healthcare professionals. You will demonstrate excellent communication skills and empathy while ensuring regulatory compliance.

Key Responsibilities:

• Handle various inbound client inquiries with attention to detail

• Process order requests from clients and health care practitioners

• Maintain client confidentiality and accuracy in documentation

• Inform clients on cannabis regulations affecting their access

• Resolve complaints with critical thinking and positive attitude

Requirements:

• 1-3 years experience in customer service

• Administrative Assistant/Medical Office Assistant certification preferred

• Familiarity with the Medical Cannabis industry is an asset

• Detail-oriented with strong organizational skills

• Ability to adapt to regulatory changes

Create meaningful patient experiences with your expertise in communication and care at Aurora.
#J-18808-Ljbffr