Reservations Agent

Job Title: Reservations Agent

Location: Newport, NP18 1HQ

Contract Type: Permanent

Pay: £12.92 per hour + Incentives & Amazing Benefits

Hours: Full Time

Job : req
6724

Join the Celtic Manor Resort as a Reservations Agent within our Sales & Revenue team. As one of our Hospitality Heroes, you will play an important role in creating exceptional guest experiences from the very first interaction. Working in a fast-paced reservations environment, you will help guests plan memorable stays, golfing experiences, spa breaks and dining experiences while contributing to the commercial success of the business.

• Excellent communication and customer service skills
• A confident and professional telephone manner
• Previous experience within reservations, hospitality, sales or a customer contact environment (preferred but not essential)
• Strong attention to detail and accuracy when managing bookings
• The ability to work effectively in a busy, target-driven environment

• Manage guest enquiries and reservations via telephone and email
• Provide accurate information on accommodation, dining, golf, spa and resort facilities
• Identify opportunities to maximise revenue through upselling and cross-selling
• Deliver a seamless and personalised booking experience for every guest
• Work collaboratively with colleagues to achieve guest satisfaction and business objectives

• Access to career development and training from dayone
• Discounts on food and beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and annual recognition awards

I am equipped, trained and supported to do the best job I can

I am proud to be part of The Celtic Collection and would recommend it to others

I work in an inclusive, friendly and supportive environment

I am encouraged to learn, grow and develop within my role

I am recognised for my contribution and my ideas are valued

I understand our ambition and can contribute to it every day

In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.