Events Team Leader - South Division Job Letchworth England UK,Entertainment & Gaming

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Operations Manager - Race Timing Solutions

Job Summary

We are looking for an enthusiastic and reliable individual to join our Event Timer Department as an Events Team Leader (South Division). As an Events Team Leader (South Division), you will be responsible for accurately timing various sporting events across the UK using our chip timing technology and leading a team of event timers for all southern events.

Pay

The base salary for this role is between £25,000 - £28,000 subject to the level of experience in event timing. In addition to this base rate, this is a bonus package based on performance and achieving the KPI set.

Skills

Strong attention to detail

Ability to work efficiently under pressure

Ability to work independently and as part of a team

Good with technology

Ability to drive a company van and willingness to work unsocial hours

Customer support or hospitality background from working weekends

Key Responsibilities

Set up and operate timing equipment effectively at assigned events

Ensure accurate recording of participant data and timings is collected, then transferred onto our operating system (Racetec)

Coordinate with event organizers and participants accordingly throughout each event to ensure a seamless experience

Represent Race Timing Solution's core values and be professional when involved in any aspect of the company's responsibilities

Troubleshoot any technical or physical issues with timing equipment (training is provided on this and a fantastic support system)

Complete the event set-up and clear down of all the RTS equipment in plenty of time to ensure the event schedule is not disrupted

Support with any participant's inquiries raised on-site promptly and in alignment with the company-trained expectations

Report any issues or concerns with the RTS equipment to the Operations Manager via the feedback system

Provide honest event feedback, to support the company and individual development

Achieve expectation to time over 70 events per annum, of which all events assigned will be on the weekend (mainly a Sunday)

Coordinate with the Operations Manager for the event assignments to be completed weekly

Complete all planning tasks via Monday's within the required timeframe

Keep on top of the results inbox, customer inquiries are responded to daily

Ensure all steps are followed for the pre and post-event checklist

Support with the competitions and rewards systems to help push motivation and performance within the Chip Timing Department

Ensure all Vans are kept maintained and regular checks are completed on the required maintenance

Support with remote timing events, and the chip timers as on-hand support whilst at events

Support and manage a team of chip timers for the South Region in achieving the KPI's set

Ensure all events have an allocated chip timer within a minimum of a quarter in advance

Expected to time all events throughout the week as a priority and the committee to all events allocated by the Operation Manager

Attend all 1-2-1 meetings with the Operations Manager

Respond to all email communication and work system tags weekly

Complete the online training provided when onboarded with the company in the allocated time frame

Achieve the monthly KPI set by the Operations Manager, which will be subject to experience

Requirements for the Role

No prior experience is necessary for this position, as we offer a fully comprehensive training course, but previous chip timing experience is preferred

Must have access to a reliable internet connection for remote work assignments

Must be available to work weekends (Saturday and Sunday) to meet the expectation to time over 70 events per annum

Must have a full standard manual UK driving license (ideally over 2 years of experience and not over 6 points on your record) to drive the company van for events

Must have access to own transportation to travel to our offices to collect the company van for assigned events when required

Willing to work unsocial hours, mainly for the required travel time for events across the UK

Work experience in a logistics role for a minimum of one year

Team Management experience for a minimum of one year

Benefits we can offer you

Hands-on event experience and knowledge of how to time sporting events from fun runs to the highest level of athletic competitions

Clear company progression development plan with the opportunity to grow in experience and pay-per-event

Access to company van for events when required

Fuel is reimbursed by the company for any travel to events

Accommodation for events is covered by the company when required

Great opportunity to social network with other events coordinators and sporting athletes

Fantastic company reward system for competitions

Company Loyalty Scheme

Company branding and clothing packages provided for events

Optional Bonus packages based on KPIs

What to Expect Once You Have Applied?

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