Housing Officer, Entertainment & Gaming

Job title: Housing Officer

Salary: C3 £ 32,061 - £33,699

Hours: Full Time and Part Time hours available

Contract: Permanent

Location: City Wide

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .

• Able to objectively investigate and clearly report (in writing or verbally) on a range of issues.
• Experience of working to deadlines and adapting to competing priorities
• Able to adapt behaviours to achieve positive outcomes
• Experience of working with a range of computer software packages including Microsoft Office
• To work within Council policies and procedures including data protection and financial regulations.

Colleagues who provide vital customer contact to some 54,000 council tenants. This is an income generating service as Housing Officers have responsibility for rent collection of our tenancies. They are also responsible for the tenancy management of properties, management of estates, and raising repairs within tenancies which ensures the safety of residents and our compliance with the Social Housing Regulator.

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria.

Ensure you are eligible before applying.

To provide quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed.

Customer focused and motivated to give the best possible service in the communities we serve.

To deliver an efficient customer focused service, ensuring maximum performance levels and continuous improvements in all areas of housing management services.

• To take ownership and responsibility for the social and physical environment of a defined geographical service area.
• To ensure that the estate environment is maintained to a high standard.
• To be responsible for the achievement of performance targets within a defined geographical area.
• To be responsible for maximising various income streams to the authority and our tenants, including housing and other benefits.
• To deal with issues of anti-social behaviour, nuisance and work with other agencies to help create safe and sustainable communities.
• To enforce tenancy conditions where appropriate.
• Supervise and manage staff as required
• Provide appropriate advice and support to customers.
• To ensure the Councils safeguarding procedures are followed where appropriate.
• To actively develop and promote tenant engagement and involvement through a variety of different approaches.
• To work with partner services, elected members and local communities to deliver and develop services and improvements in a defined area.
• To work within Council policies and procedures including data protection and financial regulations.
• To ensure the Council’s health and safety policies and legal requirements are adhered…