Healthcare Specialist

Care
247 ( ) is a next-generation  healthcare platform powered by AI  for emergency and everyday care by connecting talented medical and wellness professionals with members/patients across India using a monthly subscription fees-based model. We’re on a mission to reimagine healthcare and transform home-based healthcare across

So come and be the Change:
Create real impact by delivering round-the-clock, holistic care to communities across India — and be part of setting a bold new standard for emergency response, routine healthcare and wellness. You’ll not only ride this wave but join hands to lead it.

Job Title:

Care Specialist will be acting like a patient or member service partner in  1-2 Night and 2 Day (Shifts )

Job Summary:

The role is responsible for managing a high volume of inbound and outbound calls, addressing patients, customer and supplier inquiries, onboarding customers, resolving complaints,  converting leads/inquiries into paid home care services.  This role requires excellent communication skills, problem-solving abilities, and a commitment to patient satisfaction.

Key Responsibilities:

Handle Inbound and Outbound Calls:  Manage large volumes of calls in a timely and professional manner, following communication scripts when necessary.
Service Promotion :
Inform customers about new products, services, and policies, and seize opportunities to  upsell  when appropriate.
Coordination:  Work with other patient service suppliers/partners, doctors, caregivers and other professionals to relentlessly improve patient services.
Customer Inquiry Resolution:  Respond to customer questions and concerns about products, services, or policies, providing accurate and satisfactory answers.
Social Media:  Support company's social media handles to generate sales and engagement

:::::::::::::::: IMPORTANT ::::::::::::::::
To accept your application, Please send your
1
- Resume  incl Linked In
2- 120 secs Video or Audio  introducing yourself in  your own voice  (as sample) to
including How you would pitch  Care
247’s services  to a potential lead?

Qualifications:

Education:

Healthcare /related Graduation;
Excellent communication skills in English, conversational skills in Hindi, any other regional language additional education or certifications in customer service or related fields are a plus.

Skills:

Excellent verbal and written communication skills.
Strong active listening and problem-solving abilities.
Ability to multitask, prioritize, and manage time effectively.
Customer focus and adaptability to different personality types.
Working arrangement:
Environment:
Remote; likely to require night or weekend shifts depending on company needs.

Stipend/Salary  Range depending on Experience and Role Type (Part-time/ Full-time)
12.5 K to 25+ K INR plus  variable performance bonus

Why  ?
AI Early Mover :
Empower yourself to design, develop, and deploy Artificial Intelligence (AI) solutions that transform lives and elevate healthcare outcomes
Flexible  Time Commitment:
Set your own hours. Perfect for those balancing multiple professional and personal priorities.
Remote + Hybrid choice:  Contribute remotely or in a hybrid model based on your preference, current location and situation
Learning and Development:  Access training, certifications, and mentorship programs t
Startup Energy, Big Purpose :
Work in a dynamic, flexible, and mission-driven environment where your ideas matter.
Growth into Leadership role:  As an early mover, you’ll have the opportunity to grow with us and within 18-24 months step into leadership role as  expands across India.

Join us to make a significant impact on how users interact with our products, ensuring a seamless and enjoyable user experience

Care
247 You Tube Channel