Remote HELOC CX Leader: Elevate Customer Journeys
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-10-15
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Entertainment & Gaming
Customer Service Rep
Upstart is seeking a Customer Experience Manager for the HELOC product line to lead a team of CX agents, guiding inbound and future chat support while shaping interactions across home equity products.
You’ll partner with quality, TPM, product, telephony, and compliance teams to design frictionless customer experiences, balancing self-service with human support. This role emphasizes people leadership and operational rigor.
This is a genuine role to take on the Remote HELOC CX Leader:
Elevate Customer Journeys role at Upstart.
All applications are reviewed carefully by our team.
The position is based in Columbus, OH, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 105..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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