E3n -Fractional SSAT Reviewer

E3n is seeking an independent contractor to support the timely, accurate, and student-centered review of applications for accommodations on the Secondary School Admission Test (SSAT). The engagement is designed to expand review capacity during peak testing periods, strengthen service to students and families, and reduce the operational burden on the SSAT accommodations lead.

The contractor will review documentation, complete routine decisions within established authority, communicate with families and other stakeholders, maintain accurate system records, and elevate complex or higher-risk matters for guidance. This is an outcome-focused engagement requiring sound judgment, empathy, attention to detail, technical comfort, and a clear understanding of professional boundaries.

The contractor will be responsible for delivering work across four core areas:

1. Accommodation Application Review and Decision Support

• Review assigned SSAT accommodation applications and supporting records, which may include IEPs, Section 504 plans, private-school documentation, psycho educational evaluations, medical documentation, and other materials describing a student's testing needs.
• Evaluate whether requested accommodations are supported, reasonable, and consistent with E3n's approved policies, procedures, decision frameworks, and assigned authority.
• Request or identify the need for additional information when the available record is incomplete, unclear, or inconsistent. Complete routine reviews independently after training and calibration, while escalating novel, ambiguous, sensitive, or higher-risk matters to the designated E3n lead.
• Apply a student-centered, facilitator-oriented approach that seeks appropriate resolution rather than treating the process as a simple approval-or-denial gate.

Key Outcome: Accurate and timely application decisions that reflect E3n standards, support equitable access, and reserve leadership attention for matters that genuinely require escalation.

2. Family, School, and Test-Center Support

• Provide clear, respectful, and empathetic support by email, phone, and other approved channels to students' families, member schools and organizations, and test centers.
• Explain documentation needs, process requirements, decisions, and next steps in accessible language without offering legal, clinical, or educational advice outside the engagement's scope.
• Navigate sensitive or emotional interactions calmly, listen for the underlying concern, and work toward an appropriate resolution within E3n's established framework.
• Recognize when a conversation has moved beyond a routine service matter and promptly involve the designated E3n lead.

Key Outcome: Families and partners receive responsive, humane, and consistent support, including when the requested outcome cannot be provided exactly as presented.

3. Systems, Records, and Operational Execution

• Complete required application processing and multi-step data-entry tasks accurately across E3n's CRM, accommodations, testing, and related operational systems.
• Maintain complete, timely, and audit-ready records of reviews, decisions, communications, follow-up needs, and escalations.
• Support associated accommodations operations, such as coordinating required documentation, implementing approved testing arrangements, and completing other agreed seasonal workflows.
• Protect confidential student, family, disability, and testing information and follow all E3n privacy, security, and records-handling requirements.
• Flag system, process, or documentation issues that could delay service or create inconsistent outcomes.

Key Outcome: Reliable execution and clean records across complex workflows, with minimal rework and no missed accommodations caused by preventable processing errors.

4. Calibration, Escalation, and Continuous Improvement

• Participate in initial training, shadowing, and decision-calibration activities required to learn E3n's policies, systems, service approach, and escalation pathways.
• Seek guidance when the facts, policy application, potential impact, or appropriate response are uncertain; do not act beyond assigned authority.
• Apply feedback consistently and demonstrate increasing independence, accuracy, and efficiency over the course of the engagement.
• Surface recurring questions, emerging patterns, or process gaps and contribute practical recommendations that strengthen the reviewer workflow and family experience.
• Adapt as SSAT and broader E3n assessment-accommodation…