Enrollment - Inside Sales Phone Agent

Patient Experience | Remote

Employment Type:

Full-Time

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people's lives.

Nsight is an AI-first organization. Every member of our team is expected to actively use AI tools in their day-to-day work — not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms, and the judgment to know when AI helps and when it doesn't.

If AI makes you uncomfortable, this is not the right role.

We are seeking a motivated and detail-oriented Patient Enrollment Representative to join our Patient Experience Department . In this role, you will be responsible for connecting patients with valuable remote patient monitoring services from the comfort of your home office . You'll make outbound calls on behalf of physicians offices, explaining the benefits of our programs and securing patient consent for enrollment.

This is a rewarding opportunity to make a real difference in patients' lives while utilizing your sales skills in a remote work environment , with the added benefit of significant monthly bonus potential tied directly to your success.

• Remote Patient Outreach:
  Conduct outboun d calls to patients using provided scripts to explain and enroll them in remote patient monitoring and chronic care management programs
• Sales and Persuasion:
  Effectively communicate the value of our services, address patient questions, and overcome objections to secure enrollments
• Target Achievement:
  Meet and exceed daily and monthly enrollment targets
• Customer Service:
  Provide exceptional customer service and ensure a positive patient experience
• Data Accuracy:
  Accurately verify and record patient information
• Compliance:
  Adhere to all HIPAA and company compliance guidelines
• Virtual Team
  
  Collaboration:
  
  Participate in daily morning virtual meetings and contribute to a positive team environment using Google Workspace tools
• Administrative Tasks:
  Utilise Google Sheets and Docs for data entry and reporting
• Adaptability:
  Remain flexible and adaptable to changes in scripts, processes, and program offerings.
• Proactive Support:
  Anticipate patient needs and provide proactive support to enhance the patient experience.
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned

Required:

• Proven sales experience is required
• Excellent communication and interpersonal skills, with a clear and friendly speaking voice
• Ability to navigate multiple scripts and handle potential rejections
• Strong ability to build rapport and establish trust with patients
• Ability to multitask and manage time effectively in a remote work environment
• Positive, upbeat, and empathetic attitude
• Ability to read, write, and interpret documents and instructions
• Strong problem-solving and reasoning abilities
• Strong communication and organizational skills

• Proficiency in Google Workspace (Sheets, Docs, etc.)
• An Associates degree is a plus
• Call center experience

• Minimum internet speed of 50 Mbps download / 10 Mbps upload
• Hardwi…