Partner Scheduling Associate

Job  :
Fort Worth, TX, USA;
Houston, TX, USAPay: USD 20.46 - 24 (Hourly)
Posted:
Job Family: IC Relations Job Function: IC Relations

Pay Type:

Hourly At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:

Providing our clients with exceptional service is the foundation of our business. In Partner Scheduling (Central), you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external, prior to the proceeding taking place.
** THIS ROLE WILL BE FILLED AT THE REPRESENTATIVE OR ASSOCIATE LEVEL DEPENDING ON EXPERIENCE
** What you'll get to do:
Assign all requested resources (independent contractors, our “partners”) by 3pm local time the day before the proceeding Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable Be aware and knowledgeable of reporter skill set, geographic restrictions and schedule and assign to the appropriate work Follow best practices for assigning Reporters to multiple days or other job specific nuances Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.);

escalate to appropriate Veritext colleague if necessary Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met Resolve issues and escalate as needed to ensure prompt and accurate resolution The kind of teammate we’re looking for:
Customer service oriented with strong interpersonal skills and the ability to build relationships Dedicated professional with the ability to respond to requests promptly and accurately Must possess excellent written and verbal communication skills Must be detail oriented, organized and be able to multi-task

What’s in it for you:

Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance Earned wage access: get a portion of the wages you earned prior to payday Matched 401(k) to help you save for your future Hybrid or remote work structure for most roles (based on business needs) Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more Employee equity and referral programs: when we succeed, you succeed!

Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally Veritext Cares : our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!

About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art…