Content Operations Manager

Professione/ Funzione:
Broadcast & Live Operations Descrizione azienda

We are the tech company behind the media and sporting moments that matter. Over four decades, Deltatre has grown to employ more than 1,000 experts worldwide. We're trusted by the biggest broadcasters, telcos, media companies, sport governing bodies, leagues, and federations. Our products, innovation, dependability, and people continue to redefine how the value of live and on-demand sport, film, TV, and news content is maximized across streaming, digital, data, graphics, officiating, and through marketplace strategy and growth services.

Posizione This role is offered on a UK employment contract. Candidates must be based in the UK as we are unable to support remote working from outside the country due to local employment and tax legislation. Deltatre's Content Operations team runs live and video-on-demand (VOD) content across a range of sports and entertainment platforms. We ingest, enrich, schedule, publish and monitor content so that fans find the right event, highlight or replay, presented the way each client intends.

As Content Operations Manager, you will handle the day-to-day running of live and VOD content across a designated client portfolio, combining hands-on content management and image creation with operational coordination. You'll work alongside our Senior Content Operations Managers on planning, prioritization and delivery, and take on more independence and breadth as you grow in the role. Responsibilities Content lifecycle (live and VOD) Work across the full VOD lifecycle – media ingestion, transcoding, metadata enrichment, play listing, publishing and front-end verification.

Schedule, onboard and validate live and upcoming events on daily, weekly and seasonal cycles, accurately and on time. Support live operations with real-time monitoring, troubleshooting and delivery coordination. Publishing, play listing and presentation Action ad hoc and recurring client requests, prioritized with the Senior Content Operations Managers. Build playlists, set ordering logic and manage front-end presentation and promotion – with direction from the Senior Content Operations Managers at first, then increasingly on your own.

Make sure all content, including shoulder programming such as pre- and post-game shows and highlights, is published and displayed in line with agreed principles. Run hero updates when assigned or when working the relevant shift. Create thumbnails for upcoming events, highlights and replays and, where appropriate, hero images from templates. Build thumbnail templates from brand guidelines. Contribute to delivery of proof-of-concepts for prospective clients.

Metadata management Create and document metadata across VOD content, including titles, descriptions, tags and geo-restrictions. Keep metadata neutral, clear and consistent, and follow each client's specific requirements. Update and iterate metadata documentation as requirements change. Write and implement descriptions for upcoming live events. Quality assurance and audit Conduct regular audit checks on content playback, metadata accuracy and front-end presentation. Keep systems and platforms consistent through daily and weekly validation.

Operational delivery and stakeholders Support the Senior Content Operations Managers with day-to-day delivery across your assigned client portfolio. Respond to operational issues and support real-time decisions. Flag issues, dependencies and potential delays early, and suggest improvements to workflows and processes. Work with live and schedule operations colleagues to keep content delivery seamless. Provide real-time updates and reporting, and escalate risks to management.

Handle day-to-day client requests from…