Product Operations Manager - GTA
Job Description & How to Apply Below
Backed by founders with bold vision and deep conviction for the future of women's sports, the NSL is an entrepreneurial environment where you can have purpose, autonomy, and an outsized impact.
Add to that a remote-first organization with talented, supportive teammates across Canada and maybe this is the opportunity you've been waiting for.
The Northern Super League is Canada's first professional women's soccer league, dedicated to growing the sport and engaging passionate fans nationwide.
Over our first two seasons, we ranked among the top five women's soccer leagues in global attendance, welcoming over 400,000 fans to stadiums, reaching more than 3.5 million Canadians through broadcasts, and seeing more than 35 players called up to their national teams.
As we head into season three, we're seeking a Manager, Ticketing Operations to run the ticketing systems behind every club in the league.
About
The Role
Every ticket sold in the NSL runs through the systems you will own. Six clubs, one ticketing standard, built and kept by you.
The NSL centralizes ticketing operations at the league so club staff can spend their time selling. As our Ticketmaster expert for every market, you'll help build the events, run the on-sales, keep the data clean, and be the first call when a club needs something fixed. Most Archtics administrators run one building. You'll run a league.
You will report to the Senior Director, Ticketing Operations & Fan Experience, within the Club & League Services team.
Ticketmaster System Administration
Lead day-to-day administration of Ticketmaster Archtics, TM1, Account Manager, Ticket Exchange, and Host across the league and all clubs
Build and maintain events, venue scaling, season manifests, inventory, offers, and pre-sales and on-sales for every club
Manage payments, payment plans, invoicing, and access control within the ticketing system
Execute promo codes and promotional campaigns with club sales teams and league marketing
Process internal ticket requests from league departments and clubs
CRM Support
Provide first-line CRM support to club sales staff: user administration, access, and troubleshooting
Monitor data quality, resolve duplicates, and elevate structural issues
Onboard new club staff to the CRM
Resolve club ticketing questions and requests quickly and consistently
Train club ticketing representatives on Ticketmaster systems and league procedures
Maintain the how-to guides and documentation for recurring ticketing processes
Support the annual ticketing calendar across all clubs
Reporting & Compliance
Reconcile Ticketmaster, payment processors, and club records for the league's financial reporting
Audit ticketing processes and systems for accuracy and efficiency
Flag issues, trends, and improvement opportunities as you see them
About You
This role is all about administration and operations.
You're passionate about ticketing operations and you enjoy the work most people never see: configuring the back-end, building a clean event, scaling a venue, running an on-sale that goes exactly as planned. You like administering systems and you like helping people use them, so a call from a club that needs something fixed is the good part of your day, not the interruption.
You're comfortable lightly administering a CRM alongside the ticketing platform, and you bring a growth mindset to both: new tools, new clubs, and new ways of doing things are what keep the job interesting. You're organized, calm under competing deadlines, and you'd rather write the how-to guide than answer the same question twice.
These qualifications will help you stand out from the crowd:
3 to 5 years in ticketing operations in sports, live entertainment, or a related field
Hands-on experience administering Ticketmaster Archtics, with working knowledge of TM1, Host, Account Manager, and Ticket Exchange
Experience building events, scaling venues, and running pre-sales and on-sales
Experience supporting a CRM in a sales environment
Strong organizational skills and the ability to manage competing deadlines across multiple markets
Experience in a league office, multi-property, or shared services environment
Post-secondary education, or an equivalent combination of education and experience
Ability to work in French (not a requirement)
The Details
This is a full-time, permanent, remote position (anywhere in Canada) open to anyone who is legally entitled to work in Canada. Typical hours are Monday to Friday regular working hours, with evening, weekend, and…
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