Italian Speaking In-Game Support Analyst -Remote in Greece

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to invite applications for the position of Italian Speaking In-Game Support Analyst. This role is specially designed for individuals who are passionate about gaming and exceptional at providing customer support. As an In-Game Support Analyst, you will play a crucial role in ensuring that Italian-speaking players have a seamless and enjoyable gaming experience by addressing their concerns and providing technical assistance.

• Provide real-time support to Italian-speaking players via in-game chat, email, and community forums.
• Troubleshoot in-game issues and assist players with technical queries related to gameplay, accounts, and performance.
• Document and track player issues in the support ticketing system, ensuring timely and accurate follow-up.
• Communicate effectively with players to help them understand game mechanics, features, and updates.
• Collaborate with the game development team to provide feedback on player experiences and recurring issues.
• Stay informed about the latest game updates, features, and industry trends to enhance support delivery.
• Contribute to the continuous improvement of support processes and player satisfaction initiatives.

Requirements

• Fluency in Italian and English, with strong verbal and written communication skills.
• Prior experience in customer support, especially in the gaming industry, is preferred.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• An avid gamer with a deep understanding of gaming concepts and community dynamics.
• Ability to work flexible hours, including evenings and weekends, to accommodate player needs.
• Experience with ticketing systems and customer support tools is a plus.
• Enthusiastic, empathetic, and committed to providing an exceptional player support experience.

Benefits