Administrative Box Office Manager Theatre Aspen Aspen

Theatre Aspen, the award-winning professional theatre company located in the heart of the Colorado mountains, is accepting applications for a full - time Box Office Manager to join our team . This is currently a seasonal position with the possibility of full-time year-round employment.

As a key member of Theatre Aspen’s marketing team, h e/she/they will be the essential conduit between Theatre Aspen and its audiences and manage each part of the patron s’ experience prior to their performance . Th is position requires a passion for people and service, as well as technical knowledge and the ability to supervise others .

• Manage and conduct all ticket sales, special sales requests (complimentary, discount, group, staff, s eason p ass f ulfillment, and d onor ticket redemption), and door sales at events both at tent and offsite locations for education and special events .
• Maintain a comprehensive and advanced understanding of the Patron Manager ticketing system software and support the training of new staff .
• Build / maintain all single tickets and passes for mainstage seasons and ancillary program performances in the back end of Patron Manager , and facilitate the transition to public on-sale .
• Ensure that all phone calls, emails, and voicemails are responded to, and that any patron questions or complaints are satisfactorily resolved .
• Prepare and reconcile daily deposits and financial business for the box office as needed.
• Maintain , adjust , and develop ticket sales policies and procedures for will call, walk-up, phone sales, online, waitlist, and special programs ticket redemption.
• Produce and distribute all sales reports against budget for every performance daily.
• Manage all b ox o ffice inventory ( Stripe readers, Boca p rinter , t icket s tock, e nvelopes, p hones ) .
• Manage the implementation of donor ticketing benefits into Patron Manager accounts.
• During summer months, ensure that the l obby and b ox o ffice are open by 10am Mon-Sat
• Print and organize will call for each performance
• Serve as on-site l eadership in any emergency situations .
• Support the Front of House manager as needed.
• Train and m anage box office hourly workers and, in conjunction with the Front of House Manager, the seasonal Box Office and Front of House Assistant.
• Assist with Theatre Aspen’s annual gala as needed .

The successful candidate will have a minimum of 3 years' experience as a box office manager ; exhibit a high capacity for interpersonal relations; have excellent verbal and written communication skills; and possess an ability to handle fast-paced and high-pressure situations with diplomacy and tact. He/she/they must also possess :

• Knowledge of theatre and the ability to engage with patrons about the programs of Theatre Aspen .
• Demonstrated ability to effectively plan, implement, and manage at both strategic and operational levels .
• Exceptional interpersonal skills .
• Ability to work cooperatively with a diverse constituency and foster an environment of respect and civility .
• Strong and effective communication skills .
• Experience with Patron Manager or similar patron management database .
• Ability and willingness to maintain a flexible schedule in order to work weekends and evenings as needed .

Job t ype:
Seasonal

Term :
May 17 – September 12, 2027 with part-time remote work beginning March 1, 2027

Salary : $950-1,100 a week, paid bi-weekly - housing and travel are provided.

Theatre Aspen is an equal opportunity employer and understands that the work to create equitable theatre on and offstage is never done and we pledge to continually pursue equity, diversity, inclusion, and accessibility in our hiring, casting, education, and performance practices.

May 17, 2027
-Sep 12, 2027

• NON-UNION