Casino Division Administrator

The Arizona Department of Gaming (ADG) regulates tribal gaming, event wagering, fantasy sports, horse racing and pari-mutuel/simulcast wagering, and unarmed combat sports; investigates illegal off-reservation activities; and provides and supports prevention, education, and treatment programs for people and families affected by problem gambling through its Division of Problem Gambling (DPG).

The Arizona Department of Gaming is seeking a detail-oriented and analytical Casino Division Administrator. This position is a senior-level manager responsible for all business functions within the Casino Compliance Divisions; oversees teams charged with enforcing compliance with gaming standards via inspections, audits, data analysis, and frequent interactions with regulated entities. This position will provide subordinate teams with strategic direction and coaching;

serves as one of the Department’s primary experts on gaming requirements and regulations; creates, improves, and monitors compliance with internal policies and procedures. The Casino Division Administrator will also fill vacancies and drives engagement; resolves escalated and complex problems while fostering strong relationships with external stakeholders. The position is not a law enforcement role, but may oversee areas with AZ POST-certified personnel.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Fostering strong relationships with external stakeholders such as event wagering and fantasy sports operators and Tribal partners; resolves escalated and complex problems related to their compliance with gaming regulation.
• Contributes to department strategic planning and oversees the execution of plan initiatives that relate to the Compliance Division.
• Leading staff via 1:1s, team check-ins, utilizing meaningful metrics, and other leader behaviors consistent with the Arizona Management System. Establishes dashboards and reporting mechanisms that show stakeholder compliance and team productivity.
• Creating, improving, and monitoring adherence to internal policies and procedures. Ensures staff have adequate training on internal policies and procedures relevant rules, statutes and the Compact.
• Serves as one of the Department’s primary experts on gaming requirements and regulations.
• Recruits talented leaders and line-level staff when staff vacancies occur. Focuses on retaining high performing employees and increasing employee engagement.

• Arizona Tribal-State Gaming Compact and appendices.
• Event wagering and fantasy sports rules and regulations.
• Familiarity with gaming industry terminology.
• Event wagering and fantasy sports systems, platforms, software, system reports, and related technology.
• Gaming operations, systems, software, system reports, and related technology.
• People supervision procedures and techniques.

• Auditing and investigation methods, techniques, and report writing.
• Team building, mentoring, and resourcefulness.
• Training and facilitating meetings.
• Effective communications (written and oral).
• People…