Customer Support Agent; Fully Remote

• Be the human voice of a business, replying to users by email in English with the time to read, think, and write a proper answer.
• Resolve what matters most: cancellations, refunds, billing questions, account access, and product questions.
• Take the cases that need a real person while AI handles the routine ones.

• Make the product and support better by spotting problems and bringing them to the right team.
• Help shape how the support team works as an early agent.
• See the business through the user's eyes, learning why people stay or leave.

• Join early and grow into a senior agent who trains new teammates, then into a shift lead, QC, or team lead role.
• Work in a calm format, email only, with a fixed shift of your choice.
• Enjoy higher pay for evening and night shifts, with 20 paid vacation days and 10 paid sick days a year.

SKELAR is a venture builder that creates consumer businesses in EdTech, Mental Health, Petcare, and Fashion Tech, reaching over 10 million users worldwide. They have built an environment where expertise meets opportunity, with no ceiling on what you can achieve.