Experienced Tax Professional - Remote

Overview

Joining H&R Block as a Remote Tax Professional means serving clients with diverse tax needs with the support of an expert team and advanced tax training to be successful.

• Conduct tax interviews with clients and support do-it-yourself online tax clients through virtual tools (video conferencing, phone, chat, email).
• Generate business growth, increase client retention, and offer additional products and services.
• Understand that teamwork is essential to our success – communicate and coordinate regularly with leaders and peers about how your remote work is impacting results.
• Grow your tax expertise.

• Experience completing individual tax returns.
• Experience working in a fast-paced environment.
• Access to high speed, reliable internet.
• Experience and skill in technology (specifically MS Teams and Outlook).
• Ability to communicate complex tax situations concisely via phone, email and chat to inspire confidence in clients.
• Experience utilizing effective customer service techniques.
• Analytical and problem-solving skills.
• Successful completion of the H&R Block Tax Knowledge Assessment2 or equivalent.
• High school diploma / equivalent or higher.
• Must complete continuing education requirement and meet all other IRS and applicable state requirements.
• Availability to work a minimum of 20 hours a week during peak tax season.
• Skill in researching information using various tax and publication tools to understand the client’s need (e.g., IRS Publications/Instructions).

• Conduct tax interviews with clients and support do-it-yourself online tax clients through virtual tools.
• Generate business growth, increase client retention, and offer additional products and services.
• Collaborate with leaders and peers about how your remote work is impacting results.
• Grow your tax expertise.

H&R Block invests in our people by committing to their total well-being. Our benefit offerings help associates plan for their health, well-being, and financial wellness needs.

• Medical coverage including mental health support and coaching.
• 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• Tax prep benefit—eligible associates can receive the same tax preparation as clients, with no direct cost to you.
• Flexible/remote opportunities, collaborative teams, and more.

We remain committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong as part of a larger team. H&R Block is an equal opportunity employer, welcoming diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course is neither an offer nor a guarantee of employment.

Job details

Location:

Jacksonville, FL;

Employment type:

Full-time;
Seniority level:
Not Applicable.