Director, Mortgage Operations - REMOTE

Who is Quorum

At Quorum Federal Credit Union, we are a cutting‑edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self‑motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best‑in‑class employer, offering a unique and supportive work environment that fosters personal and professional growth.

Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward‑thinking team, Quorum Federal Credit Union is the perfect fit for you.

The Director, Mortgage Operations steers operational excellence for all mortgage‑related functions, leading a team of approximately 50 staff across processing, underwriting, closing and post‑closing, quality control, and support. This role emphasizes continuous process optimization, strategic adoption of advanced technologies, and adaptive workforce development to achieve best‑in‑class service, safety, soundness, and financial performance. Reporting to the Chief Lending Officer, you will be accountable for process innovation, compliance and regulatory oversight, and proactive engagement with industry advancement.

• Direct end-to-end mortgage operations, ensuring compliant, efficient, and quality‑driven execution across all areas.
• Cultivate, develop, and retain high‑performing teams through targeted coaching, mentoring, and upskilling; fostering a culture of adaptability, collaborating with internal and external stakeholders to unlock new opportunities.
• Lead initiatives to streamline workflows, minimize manual intervention, and maximize technology‑enabled solutions (e.g., Encompass LOS, digital integration platforms).
• Maintain deep operational expertise in all mortgage products and services, keeping teams abreast of regulatory and industry changes.
• Actively monitor and enhance vendor and third‑party relationships with rigorous performance benchmarking and alignment to organizational goals.
• Identify, evaluate, and implement emerging technologies and process enhancements that promote service excellence, risk reduction, and cost efficiency, always with a focus on safety and soundness.
• Guide project and change management for key organizational and departmental initiatives, ensuring deliverables support optimized turn times and cost ratios.
• Drive continuous process enhancements, workflow redesign ensuring regulatory compliance.
• Prepare, refine, and manage annual budgets, including revenue and expense planning, proactive variance reporting, and trend analysis for optimized resource utilization.
• Ensure accurate, timely reporting of production metrics, errors/exceptions, QC reviews, and compliance data.
• Lead preparation and response strategies for internal and external audits, applying corrective actions and preventive controls.
• Conduct ongoing vendor due diligence, manage risk assessments, and ensure policy compliance in partnership with enterprise risk and vendor management teams.
• Stay current on industry advancements, digital trends, and regulatory changes to proactively position the organization for sustained competitiveness.
• Launch and guide departmental initiatives in line with digital transformation goals (including, but not limited to, process standardization, automation, and next‑gen functionality).
• Maintain timely and accurate generation of required disclosures and collection of fees, within tolerance and regulatory guidelines.
• Perform additional duties as required.

• Bachelor's degree in Finance, Business Administration, or related discipline required.
• At least 10 years' mortgage/financial services experience, including no less than 5 years in a leadership capacity.
• Project management and leadership skills within the mortgage or financial services industry,…