Online Branch Relationship Banker

Online Branch Relationship Banker – nbkc bank

As an Online Branch Relationship Banker, you'll help customers with their banking needs, solve issues, and handle transactions using our online systems—all while delivering great customer service. We’re seeking someone with banking experience, strong communication skills, and a knack for problem‑solving who’s ready to learn new tech and adapt to a fast‑changing environment.

This position will work @Flex
, a combination of both in the office and at home.

• Serve the customer in an accurate, professional, courteous, efficient manner that demonstrates the Bank’s customer service standards with both internal and external customers.
• Expand existing customer relationships by proactively identifying present and future financial needs through personalized communication across multiple channels to recommend banking and lending solutions.
• Educate customers on digital and self‑service tools (mobile banking, online platforms, ATMs) to enhance their experience.
• Assist customers with inquiries and/or problem resolution in a professional and composed manner and elevate as appropriate.
• Evaluate situational requests by balancing customer experience, policy requirements, and risk considerations; use thoughtful judgment to determine appropriate next steps when processes do not present a clear path.
• Utilize internal computerized systems for customer authentication, information gathering/validation, and processing business as usual, as well as escalating exception transactions to senior team members.
• Perform within a complex, multi‑functional technical environment.
• Ensure that the highest levels of customer service are provided accurately and promptly.
• Exercise discretion and handle sensitive and confidential issues.
• Ensure full compliance with banking policies/procedures, regulatory requirements, and laws.

• High School Degree or GED required
• At least 1 year of banking experience
• Strong knowledge of banking products, with experience in needs‑based relationship building
• Experience contributing to individual, team, and bank goals in a performance‑driven setting
• Proven customer service, communication, and interpersonal skills—comfortable engaging with customers online and via phone
• Excellent attention to detail, problem‑solving abilities, and analytical skills.
• Must be a team player who can collaborate cross‑departments to perform a variety of tasks, working toward common branch and bank objectives.
• Ability to perform essential functions of the job with or without accommodation

• Additional experience in a banking or financial relationship management role
• Managerial or supervisory experience
• Ability to adapt and change in an evolving business
• Ability and desire to learn innovative technology
• Ability to think creatively
• Must have excellent verbal and written business communication skills
• Must have solid computer skills

nbkc bank is an Equal Opportunity‑Affirmative Action Employer – Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation