Tax Resolution Specialist

Overview

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Check is building payroll solutions to empower payroll businesses and their partners. We are the inventors of embedded payroll, redefining how people get paid and how payroll businesses launch, grow, and thrive.

Our team is focused on solving real problems and delivering a seamless embedded payroll experience.

The Tax Resolution team ensures our partners and Product stay strong by resolving payroll tax notices quickly and accurately. We are the detectives of Check, uncovering root causes of notices and giving partners the insights they need to protect their clients.

As a Tax Notice Resolution Agent, you will be the first line of defense when agencies issue notices about payroll filings or payments. You will intake notices, investigate issues, and work directly with federal, state, and local agencies to secure fast resolution. Your work will reduce risk for employers, build partner trust in Check, and drive our mission to deliver a seamless embedded payroll experience.

In this role, you will:

• Triage and resolve tax notice queues by priority, keeping partners informed with clear, timely updates.
• Engage directly with federal, state, and local agencies to investigate root causes, drive resolution, and pursue penalty abatements.
• Surface complex or systemic issues to product, engineering, and compliance for deeper investigation and long-term fixes.
• Spot trends across notices and recommend improvements that reduce risk and speed up resolution.
• Maintain and refine SOPs to capture best practices for agency outreach and notice handling.
• Collaborate with Payroll Ops, R&D, and Revenue to streamline tax workflows and strengthen partner trust in Check.

• 3–5 years of experience in payroll tax compliance, tax notice resolution, or payroll operations.
• Solid understanding of payroll tax regulations across federal, state, and local agencies.
• Clear, confident communication skills with the ability to translate complex tax issues into plain language for partners.
• Proven track record of handling sensitive employer information with care and discretion.
• Familiarity with payroll systems, tax filing platforms, or case management tools.
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

Many backgrounds could fit this role.

The Check team is distributed across the US, with offices in New York City and San Francisco. We support remote work but encourage in-person collaboration a few times a year. Attendance at our annual 3-day company retreat is expected. For in-office and hybrid employees, offices are open all week with meals on select days and regular team events.

For full-time employees, Check offers company-sponsored medical, dental, vision, disability, life insurance, stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave, flexible return-to-work, 10 annual holidays, a 401k, and a $100 monthly stipend for home internet and mobile phone expenses.

The salary ranges are:

• San Francisco, NYC, LA, Seattle: $92,500 – $102,500
• All other locations: $78,500 – $88,500

We accept applications on an ongoing basis with no specified deadline. Remote work requires the ability to perform all responsibilities without distraction. Check is an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, or other legally protected characteristics. We provide reasonable accommodations in our recruiting process and participate in I-9/E-Verify where required by law.

Note:

The original job posting contains references to seniority levels, job functions, and industries that may be redundant for this refined description and have been streamlined here for clarity.