Senior Specialist - Revenue Collections - Remote

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global organization. For more information about Crum & Forster, please visit our website:

The primary responsibility of a Financial Operations Sr. Specialist is to ensure that all assigned premium receivables are collected in accordance with established policies and procedures in an efficient and timely manner while providing outstanding customer service to all external and internal customers. The Sr. Specialist reconciles the monthly bank reconciliation and the Unassigned Cash. The Sr. Specialist has proven experience and handles more large and complex accounts in addition to demonstrating analytical and forward-thinking skills to further the department.

This is a fully remote position with a strong preference for candidate to reside in PST time zone or Hawaii Time Zone.

What you will do for C&F

• Reconciliations
• Completion of monthly reconciliation of bank statements the next business day after month-end closing.
• Research/reconciliation of Unassigned Cash
• Research/reconciliation of Commission Payable

Premium Collections

• Responsible for collection and follow up on payment for assigned premium receivables.
• Review accounts receivable aging and other monthly reports to ensure compliance, and accurate and timely collections.
• Research billing disputes, reconcile accounts, provide payment history as needed and respond to customer inquiries within 24 hours.
• Submit requests to correct misapplied cash, writeoffs and premium disbursements.
• Determine reasons for non-pay situations and resolve discrepancies with producer or insured.
• Collaborate with Premium Audit team on non-productive audits and/or the audit revision process.
• Send follow-up inquiries on non-responsive accounts and timely referral of accounts to the Legal Collections team.
• Perform review of quarterly Statutory Aging to identify discrepancies within 5 days of month end.
• Respond to insured, agent and broker inquiries related to billing or account maintenance.
• Communicate any customer service issues to Manager.
• Responsible for large, complex producer and direct accounts
• Take lead on specific projects or duties as assigned by Manager
• Perform analytical review and contribute to monthly department metric displays
• Mentor Associate and Specialist roles
• Collaborate with Digital, Robotics and IT teams on development and testing of new functionality
• Assists manager with updating and documenting workflow processes and changes.

What you will bring to C&F

• Minimum of three years accounts receivable and general accounting experience.
• Knowledge of accounts receivable and general accounting principles.
• Property & Casualty experience preferred.
• Proven ability and aptitude with the Microsoft Office suite of programs (Word, Excel and Outlook).
• Excellent verbal and written communications skills as well as above average math skills.
• Ability to work in a fast-paced environment and prioritize workload.
• Demonstrates attention to detail.
• Experience in providing excellent customer service both internally and externally.
• Associates degree preferred but not required.
• Will abide by departmental policies and procedures, including authority levels, to comply with C&F’s risk management controls.

Competitive compensation package

Generous 401K employer match

Employee Stock Purchase plan with employer matching

Generous Paid Time Off

Excellen…