Fraud Task Force Team Lead

Description

Connect One Bank proves that putting people first is a better way to do business. At Connect One, we’re builders — of businesses, communities, and equity. Most importantly, we’re building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make an impact.

Connect One is a growth organization by design; is part of our DNA and we take pride in seeing our employees grow with us. Founded in 2005 by an entrepreneur, we have grown into a high-performing commercial bank, inspiring a new model for our industry’s future. By embracing technology and all the ways it can help us become a world-class service organization, we support small business owners by fueling their mission.

People First is the blueprint for our culture. It is at the foundation of everything we do and the decisions we make. At Connect One, you have the opportunity to be a part of a dynamic culture and team. Develop your forward-thinking skills, thrive in an entrepreneurial setting, and succeed at “a better place to be”.

Connect One Bank is an Equal Housing and Equal Opportunity Lender, and a member of the Federal Deposit Insurance Corporation.

The Fraud Task Force Team Lead will oversee fraud task force analysts and directly assist clients in verifying potentially fraudulent transactions. This process ensures that each transaction is either validated as legitimate or confirmed as fraudulent. The Fraud Task Force Team Lead will ensure the transaction is confirmed as fraudulent, will ensure the case is escalated to the fraud support team for further action.

The Team Lead will also track confirmed fraud cases to identify new patterns or trends

• Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing clients excellent service, always striving to make CNOB “A Better Place to Be”.
• Use active listening skills during customer interactions to apply analytical reasoning to examine customer data in real time.
• Navigate multiple bank systems independently to understand issues and assess outcomes of different courses of action related to moving forward with customer fraud inquiries.
• Document proposed solutions or next steps within multiple systems with written clarity, using effective verbal communication skills to gain customer consent on a resolution.
• Provide information on fraud trends and identify patterns in client fraud exposure to assist in awareness campaigns and control improvements for training frontline staff.
• Receive and review fraud alerts sent by the Fraud Analyst, verifying them with clients.
• Evaluate potential fraudulent transactions based on client history, behavioral patterns, and transaction details.
• Contact clients directly to confirm transaction legitimacy using secure callback or multifactor verification processes.
• Follow strict call verification protocols to ensure identity confirmation and prevent social engineering.
• Track the volume of alerts received, verified, and escalated.
• Prepare Monthly Reports on the number of confirmed fraud cases versus false positives.
• Lead Fraud Task Force Analysts.
• Maintain and update policy and procedures as deemed necessary.

• Strong “People First” interest and ability.
• Expert knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and US PATRIOT Act.
• Strong analytical skills.
• Strong knowledge of Word, Excel and Lotus Notes.
• Strong knowledge all bank products and services.
• Experience working independently and leading a team.
• Prior experience working in Law Enforcement.

• 5+ years prior relevant banking experience
• Excellent verbal and written communication skills

Benefits:

• World class health, vision, and dental benefits on day one
• 401k with employer match
• Hybrid work from home (depending on role)
• Employee appreciation events (team building, softball games, food truck days, etc..)
• Employee assistance…