Actuarial Director or Manager; REMOTE OR MA

Actuarial Director or Manager (REMOTE OR MA)

Worcester, MA, USA

Posted Thursday, September 25, 2025 at 4:00 AM

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Personal Lines Actuarial department is seeking an Actuarial Director or Manager (or similar) for our Profitability Analytics (REPLAY) team to join our growing team in Worcester, MA Corporate Headquarters, or remote work location.

Open to various levels

POSITION SUMMARY:

The Profitability (REPLAY) Team Director role is responsible for managing a team of actuaries focused on profitability oversight through loss and premium analytics of the Personal Lines of business, as well as being expected to complete their own hands-on assignments.

The Person al Lines portfolio is over $2 billion of premium across 20 states for Auto, Home, and Other Personal Lines requiring an innovative, analytical, and business-oriented actuarial approach.

This role will have countrywide loss and premium analysis responsibilities including rate indications, loss and premium trends, projecting IBNR and loss development, and forecasting top and bottom-line plans. Additionally, this role partners with other actuarial functions in communicating profitability insights to key business partners (Executive Leadership, Finance, State Pricing, State Management, Reserving) in order to influence Personal Lines strategic direction.

This is a Full-time, Exempt role.

IN THIS ROLE, YOU WILL:

• Manage and lead a team of actuarial analysts, ensuring technical execution of deliverables alongside personal growth of entire team
• Forecast and monitor frequency and severity projections combining internal data, industry data, and macro-economic benchmarks
• Use technical actuarial pricing methods to develop and communicate semi-annual rate indications including premium trend assumption updates
• Project ultimate loss results for usage in Personal Lines Pricing decision including tracking of IBNR development against actual emergence
• Effectively communicate technical analysis to business partners and executive leadership
• Collaborate with business partners including Actuarial State Pricing team in strategy and profitability analyses
• Build efficiencies and improvements into existing processes
• May lead or participate in community training activity

WHAT YOU NEED

TO APPLY:

• Bachelor’s Degree or higher in a relevant technical field
• Seven+ years of technical experience in multiple LOB and/or actuarial disciplines such as pricing, reserving or advanced analytics
• Experience with predictive modeling preferred
• Minimum of 2 years in management capacity
• ACAS required, FCAS preferred
• Advanced communication skills
• Advanced skills using Microsoft Office, including Excel
• Intermediate programming skills, including the ability to develop and automate processes
• Demonstrated knowledge of all techniques used to model various assumptions
• Able to apply and interpret company policies and procedures
• Able to direct activities of others, motivate and develop staff
• Project organization and time management skills to balance conflicting priorities
• Growth Mindset – Embraces a creative approach and a changing environment. Seeks to improve processes, constantly seek to learn, apply new techniques, challenge others and themselves to find a better way
• Relationship Building - Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important. Builds positive relationships with others to accomplish organizational goals.
• Results Orientation - Excited by challenging goals and a desire to exceed standards of excellence. Exceeding the standard can include challenging personal goals, organization's standards, or current industry standards.
• Talent Management - Proactively fosters building, mobilizing and evaluating the organizations' human assets. Establishes performance goals and measures in order to accomplish organizational goals.
• Business Enterprise Knowledge - Understands how one's own function adds value to the organization and to customers. Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics. Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, needs, and industry trends.
• Strategic Thinking - Examines issues and plans with a long-term perspective. Able to critically evaluate external and internal factors.
• Change Management - Designs and transforms an organization based on assumptions of human capability and resiliency. Understands the basic human patterns that operate during change, and effectively focuses the organization's capability on an effective transformation. Focuses and…