Arc Home is adding a Correspondent Non-Delegated Account Manager to our team to work Pacific Time Zone business hours regardless of their physical location within the United States. Priority will be given to candidates who live in Mountain or Pacific time zone.
If you have at least 5 yearsof mortgage experience in account management, loan processing, or junior underwriting, along with prior experience with Correspondent or Non-Delegated channels and areanagile and proactive problem-solver who thrives in fast-paced environments and embraces change with confidence, then our Correspondent Non-Delegated Account Manager role could be the right fit for you!
In addition to the base pay listed, the Correspondent Non-Delegated Account Manager position is eligible for a commission plan that pays monthly.
The Correspondent Non-Delegated Account Manager is responsible for managing loans submitted by third-party originators (TPOs) under the Non-Delegated channel, where the client is responsible for issuing all disclosures and managing compliance-related documentation. The Account Manager plays a key role in shepherding loans through the pre-underwrite and underwriting process, serving as a liaison between clients, Account Executives, and internal underwriting and credit teams.
The role requires strong knowledge of credit documentation, clear communication, and proactive pipeline management.
- Manage a pipeline of active Non-Delegated loans from registration through post-approval.
- Serve as the primary point of contact for TPOs throughout the file lifecycle, ensuring smooth movement of loans through underwriting.
- Collaborate with underwriters to understand and communicate conditions clearly and accurately to clients.
- Review submitted documentation for completeness and ensure alignment with program requirements prior to underwriting.
- Proactively follow up with clients on outstanding conditions, status updates, and aged pipeline items to meet timeline expectations.
- Provide support on pre-underwrite and structuring questions to ensure the file is positioned correctly for review.
- Maintain working knowledge of investor and Arc product guidelines to support credit accuracy and compliance with purchase eligibility.
- Participate in new client welcome calls and ongoing relationship management efforts.
- Document communication and status changes accurately in the LOS and related systems.
- Collaborate with Sales and Operations partners to resolve escalations and improve workflow.
- Deliver exceptional customer service while meeting daily productivity and quality expectations.
- Strong understanding of credit documentation and loan structuring
- Excellent written and verbal communication skills
- Proven ability to multi-task and manage time in a high-volume environment
- Strong organizational skills and attention to detail
- Problem-solving mindset with a focus on resolution
- Professional demeanor and client-first attitude
- High level of integrity and accountability
- High School diploma or GED required
- Bachelor’s degree preferred or equivalent work experience
- 5+ years of mortgage experience in account management, loan processing, or junior underwriting
- Prior experience with Correspondent or Non-Delegated channels strongly preferred
At Arc Home, we prioritize life-work balance, ensuring our team members feel supported both personally and professionally:
- Comprehensive
Health Benefits:
We offer competitive health, dental, and vision plans, as well as life and disability insurances. Additional supplemental insurance options are also available. Eligibility starts the 1st of the month after your start date. - Paid Time Off (PTO): PTO starts accruing from your first day of employment, allowing you to take the time you need. We also observe 10 paid holidays annually.
- 401(k) Retirement Savings Plan:
We provide a Safe Harbor 401(k) plan with a generous company match to help you build a secure financial future. You can choose between Traditional and Roth 401(k) options. - Friends & Family Loan Program:
Team Members and their family and friends can take advantage of discounted rates on home purchases or…
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